ChowNowReviews of chownow.com

Ordered 115PM FROM CUES BBQ. Had to refresh the order cause Chow Now said they had issues. Delivery time stated 1 hr 10 minutes. We thought this was a mistake or the restaurant was packed. I called Cues at 2pm to inquire. They said order had been ready for 20 minutes and was just picked up. Driver showed at 223pm. I asked why so long on camera and she stated I just got the call from Chow Now at 2pm to pick it up . She worked for Uber Eats. She was surprised I ordered 1 Hour earlier. Chow now said sorry cold food is acceptable cause we told you it would be 1 hr 10 minutes to deliver. Do not order from Chow Now. Im fighting the charge for 40 minute cold Nachos, Fries, Sandwich and room temp salad and chicken. The risk if getting sick is great from Chow Now

Went to make an order at a local Thai restaurant and then needed to cancel the order. The order total was $15 and when I contacted ChowNow after waiting over 20 minutes, I was told that they cannot refund if the order had already been made...which is a strange policy considering the wait times to get a hold of anyone in customer service. I ended up contacting the restaurant directly and got everything resolved. Don't bother calling this company if you need a refund because they will do whatever they can to not process it. Save some time, call the restaurant directly and DO NOT pay through ChowNow.

If I could give them 0 stars I would… this company is very unprofessional and the surcharge they charge just to order through the app is absolutely ridiculous the hidden fees are absurd. Please do not order through this app. Your card will be compromised and the surcharges are unreal protect yourself. Chownow is a money hungry scamming company.

Almost every time my mother tries to use this app, her credit card is compromised.

This company is unethical and unresponsive. I was able to talk to a live agent when entering into the "partner" line. The customer line you will be left on hold until you hang up. That should tell you the type of business. They DO NOT deliver, they do not provide refunds. Their staff are not well trained. The young girl on the phone stated, okay well let me call the restaurant and Uber to see what happened, call you back in 10minutes. It's sort of comical that a business like this has lasted more than a year.

I used this online platform to order food for pick-up. An advertisement was available that sold a "membership." and a discount. I visit this particular establishment frequently, so a "membership" made sense. After my on-line order was cancelled twice, I went into the restaurant to place my order, and the person who took my order had no idea of any "membership" arrangement. I realized the membership meant if I used ChowNow only. Since I usually go in to eat at this place, and the "membership" was only for to-go orders I wanted to cancel (this was within 1 hour of getting home with my food). I had a receipt with the ChowNow receipt, invoice, and phone number on it. When I called customer service to request (or demand) a refund, none of those numbers would bring up the transaction. They first told me to call the establishment, and on a subsequent call, they refused to refund. All I have gotten is the run-around and an extremely frustrating customer service experience. ChowNow uses deceptive and misleading practices, and I will avoid using this platform again.

Order not received. After 20 minutes hold with support. The rep said that she would file a request for refund. days later, I followed by a their form email... crickets. You cannot reach anyone by any means. A hold on the phone about 30 minutes with no answer. Sad joke of a business.

Chow Now's ability to put the blame on the restaurant when their driver disappears with my order for 1.5 hours is unparalleled. There's also 0 recourse to actually get my money back if the food just doesn't show up or is so cold/luke warm as to be inedible. The restaurant won't refund because they did their part. It's on Chow Now to correct their own mistake.