ChowNowReviews of chownow.com

I ordered online with Google at a certain address and they apologized for sending the order to another town over amd then proceeded on apologizing for not getting ahold of the place of order at the destination they chose, so then they blamed me for clicking the wrong address after acknowledging minutes before that they did the mess up not me. I do not like giving bad reviews but, after putting the blame on me while they had already blamed themselves I couldn't resist this review.

My driver text in Spanish 45 minutes after my order was late saying he couldn't find the restaurant. I had to use Google translate to help him find it. He couldn't find it, so I told him to cancel. Then I tried to call support and couldn't get through so I text support with all the screenshots from the driver. Spent 40 minutes on phone and text trying to get a refund only to get $12 out of$80 of my money back. Why? Because the driver eventually found the restaurant and delivered the stale cold food to my door while I was on the text with support. The worst experience that ruined my mother's birthday. 2 hours after dinner I was looking for a new place to reorder food. I will never use the company again and I will use my word of mouth to make sure others don't either!

Ordered through chow now the food was ice cold the driver picked up the order 40 minutes prior to arriving at my location less than 2 miles from restaurant the driver said he had 9 other deliveries my food was cold I requested the order be refunded 116.12 all they offered was 15.00 chow bucks on there platform this platform is horrible worse that grubhub and doordash all they care about is money not customer satisfaction

I ordered at 3:28pm and you said delivery would be 4:05. by 4:15 you didn't deliver and updated the delivery to 4:50 which is UNREAL. I demanded a refund so I could go immediately to get dinner elsewhere with my family and you insisted that you had no way of stopping the 4:50 delivery to my house. Which mean leaving food in a bag outside with animals - the driver arrived and as I stated WE WERE NOT HOME, and she called, rang the doorbell, call the restaurant,etc. all while YOUR SUPPORT person knew the deal - I want my refund and I don't want the food brought here. What is wrong with you?

Payment not accepted

Ordered 2 hours early and still had to wait 30 mins for my order. No delivery offered. Please do not order from this company, waste of money and time. I would give negative starts if possible bc they have not earned the one star

I would of given a zero but you can't. They ask for a delivery time which I gave and it showed up early before I was ready and they had to wait. The food was cold the delivery kid was useless and the 30% surcharge (with tip) was nor worth it by any means. After I reviewed the local manager sent me an email which was entitles Re: you have a new detractor. That is bs. They earned that review by not following the directions the asked for. I will never use chownow again. I feel sorry for the restaurants chownow services because chow now will ruin their reputation. I will never order from any restaurant that uses chownow.

ATTENTION ALL MERCHANTS AND CUSTOMERS CONSIDERING CHOWNOW! Do not fall victim to the sales reps who you will eventually discover lied through their teeth to get you to sign up, then be completely unresponsive after your sales get hijacked. This unethical company steals money by jacking up prices on the customer end, then taking over 35% of sales that they promise will all go to the merchant in addition to the $229 monthly fee that they charge. They don't call them "fees" but something else, which is how they get away with it. Your account will be debited at random times and you will have no idea what it is for. This manipulative company must be investigated before more businesses and customers get robbed! Further action must be taken on this incorporation.