ChowNowReviews of chownow.com

I would give 0 stars it were an option. The driver lied about the time that she would come. After already being over 40 minutes late. She told me she was five minutes away. That was over 20 minutes ago. Just be honest.

After signing-up for the online food ordering I learned the service is very poor, the food order for my elderly parent could be driven around from place to place before delivery so I could not be certain the meal would be in "ready to serve" condition when it was finally delivered (it MIGHT be kept warm but there was no assurance of that but the food's crispy or tender condition, etc. would not be assured at all). I tried to delete the account and you absolutely can't do that! After quite a bit of time with online contact I was assured they would take action to delete the account after two weeks and ensuring my privacy which is unrelated to closing an unused account! It's now over two weeks and no contact and the account isn't closed. Please don't even think of using this service unless you don't mind your data being trapped in their system and don't care about quality service for your money.

chow now delivery service driver ruined my meal experience by requesting that I go and get my ID because she thought cocktail sauce listed on the receipt was an alcoholic beverage. Chow now driver did not understand that restaurant does not deliver alcohol. She caused a debacle at the front door of the house people inside the house thought I was ordering alcohol. When it only cocktail sauce for shrimp. The instructions on the order said to leave the food at the front door. There was not supposed to be any conversation with the customer. acceptable delivery service. Called Murray’s restaurant where the food was delivered from the managers response that she doesn’t, “ know or not know or see the delivery drivers “

Similar experience to other bad reviews. Order was sent to an incorrect address, got no response to asking for refund. Will need to do a card chargeback

Chow now is a scam. I used the service one time. My order never came I waited over an hour. The support number they provide doesn’t work keeps telling me all messages are blocked. I called the place where the order was being made the guy told me the order was cancelled. I emailed them they said they would get back to me in 3-5 business days I’ve been waiting since 6/23/25 it’s now 7/26/25 no response no refund

Local restaurant stopped using ChowNow because they haven't paid them and cancelled the service. ChowNow still accepted the order took my money and even told me when the order would be ready. The restaurant never received my order and when I contacted customer support they informed me that they have already paid the restaurant and that they will look into my order and will get back with me no sooner than 3 business days. Do not use this app, contact the restaurant directly to avoid this experience.

My (total of 2 over two years) orders and pick up went fine. However, trying to cancel my ChowNow account has been a nightmare with no end. After opening my account on their website, it would not provide my credit card number or any option to cancel it. I spent considerable time using all options available: online, by email and by phone. Last I heard, someone was going to "get back to me" ... and that hasn't happened. First and only time I've had an online service which would not allow me to remove my credit card authorization and close my account. Beware!!~

I used this app to place a pick up order at Frontera by Rick Bayless at O’Hare T3. The order tracker did not get updated when the order was ready, it just showed some predetermined countdown that was completely disconnected from the order progress.