Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing reviews

442 approved reviews, newest moderated first

doug C.
Oct 13, 2024
The left hearing Aid kept hunting and…
The left hearing Aid kept hunting and sometimes would turn off. I called support and tried the things he recommended which did not solve the issue. He said he would send another hearing Aid. That the last time l hear from anyone
Response from ChosgohearingOct 15, 2024
Dear Doug Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your left hearing aid. I have checked on the status of your replacement, and I am pleased to inform you that it has been dispatched. We has sent the tracking nuber to your email. You can use it to monitor the delivery status. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your patience and look forward to resolving this issue for you. Best regards, CHOSGO support team
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Colleen B.
Oct 9, 2024
Great service!
Great service!
Response from ChosgohearingOct 16, 2024
Hi Collen We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with CHOSGO hearing aids. Thank you for your continued support for CHOSGO Hearing. Take Care! CHOSGO Support Team
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Janice B.
Oct 8, 2024
Don’t waste your money on these
Don’t waste your money on these. Not sure who wrote any positive reviews, but I have nothing positive to say. Bought the K23. Paid 599.00. Says money back if not satisfied. Says you can call for help. You better know how to speak or understand their language. As far as return for a refund. Couldn’t get an address from the guy to return. He just sent me a less than one minute video on how to set the hearing aids up that I had already found. They constantly loose connection. They whistle and screech. Worse 599 ever spent. Guess that’s what I get for buying site unseen. But hope my experience helps you not to be taken advantage of.
Response from ChosgohearingOct 15, 2024
Dear Janice Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered with the K23 hearing aids. Customer satisfaction is very important to us, and we regret that your experience did not meet expectations. After reviewing your case, we could not locate an order under your name or details. If possible, could you provide your order number or the email address used during the purchase? This will help us assist you more effectively. We also want to ensure that you receive the proper support. If you are still facing issues with the product or need help with the return process, please contact our customer service team directly at [email protected]. We are committed to resolving this issue for you. Once again, we apologize for the inconvenience and appreciate your patience. We value your feedback and are working hard to improve our service. Sincerely, CHOSGO Support Team
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Khawla S.
Oct 6, 2024
It doesn’t working like the voice is…
It doesn’t working like the voice is not good
Response from ChosgohearingOct 9, 2024
Thank you for sharing your experience with us. We're sorry to hear that the product didn't fully meet your expectations. I have checked your order and noticed that you've been using the product for almost 4 months. Has there been any issue with the product recently? If you feel that the sound quality is not up to your satisfaction, or if the product isn't effectively addressing your hearing loss, please don't hesitate to contact our customer service team for a replacement or refund. We truly appreciate your feedback and thank you for your understanding.
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Randy R.
Oct 4, 2024
I returned my Chosgo hearing aids…
I returned my Chosgo hearing aids because my health insurance ended up paying for some shortly after my purchase. Chosgo Customer Service was very prompt and helpful with facilitating the return process. A tip worth mentioning is to remove the batteries from the return because international shipping to China doesn't allow opened and re-taped packages with batteries.
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David C.
Oct 4, 2024
They worked as advertised
They worked as advertised
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Steven W.
Oct 1, 2024
Says 100% money back guarantee. Bogus
Says 100% money back guarantee. Don’t believe it! Costs $30-50 to mail back to China. Takes 6 weeks to get your refund. Here’s what you will get charged after spending $$ to ship back: The refund has submitted Payment amount: $369 Bank fee: $40.59 Customs clearance fee: $69.31 You can get a refund: $369-40.59-69.31=$259.1 The refund process was not discussed or agreed on as they stated in their reply. Nothing was said about all the charges they used to take more money! $40 bank fee? What a rip off! Hope you don't have to return a defective hearing aid!
Response from ChosgohearingOct 15, 2024
Dear Steven, Thank you for sharing your feedback, and we apologize for any frustration caused during your refund process. We strive to make our refund process as smooth as possible, and we're sorry that this was not your experience. As per our records, the refund amount and process were discussed and agreed upon with you before proceeding. If there were any unexpected fees or additional concerns that remain unresolved, please reach out to us directly at [email protected], and we will do our best to assist further. We genuinely appreciate your patience and hope to make things right. Your feedback helps us improve, and we’re committed to providing better service moving forward. Sincerely, CHOSGO Support Team
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Josette
Sep 27, 2024
Updated
Nothing to say.
Response from ChosgohearingOct 15, 2024
Dear Josettle, We sincerely apologize for the difficulties you experienced. Our intention is always to honor our policies, including any guarantees. According to our records, the refund terms were communicated and agreed upon during the process. If there were misunderstandings or unresolved concerns, please contact us directly at [email protected]. We are committed to addressing your concerns and finding a solution. Thank you for your feedback, as it helps us improve our service and ensure a better experience for all customers in the future. Sincerely, CHOSGO Support Team
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