Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing Reviews | Read Customer Reviews of chosgohearing.com

Chosgohearing reviews

442 approved reviews, newest moderated first

Raju V.
Dec 6, 2024
Very bad service
Very bad service. I got what I ordered and the proformance of the hearing aid was not at all satisfactory as I wanted to return it but they did not accept instead offered me over the ear another one at a cost of $50/- which I did not accept.
Response from ChosgohearingDec 11, 2024
Thank you for your feedback. We’re truly sorry to hear that you had a negative experience with our service and the hearing aid performance. Our goal is to ensure complete customer satisfaction, and we regret that we were not able to meet your expectations. We offered an alternative solution in an attempt to resolve the issue, but you can‘t accept it. TTo be honest, $50 is basically just the normal express delivery fee, and now that the Canada Post strike has not ended, the express delivery fee has risen to another level.We did not make any profit from the solution at all. Please feel free to contact us directly to discuss your concerns further, and we will do our best to assist you in finding a resolution that works for you. We value your feedback and are committed to improving our products and services.
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Leo
Dec 5, 2024
The hearing aids lasted only about 3…
The hearing aids lasted only about 3 month. I thought I found the problem so I ordered parts almost $200.00 it still didn't work. So I ordered new hearing aids from another company. I try to connect with someone to help me with my problem with the hearing aids i got from you could not get anyone to help me.
Response from ChosgohearingDec 11, 2024
Hello Leo We are sorry to hear about the trouble you’ve experienced with the hearing aids. However, we want to clarify that we have not received any emails regarding a product issue. The first email we received from you was simply asking about the shipping status. Once we saw your comment, we reached out with a solution, but we have not yet received any further feedback from you. We are more than happy to assist you by either replacing the product parts or upgrading to a new model, whichever works best for you. Please contact us directly so we can resolve this as soon as possible. Chosgo support team
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GAYLE A.
Dec 3, 2024
The hearing aids did not work well for…
The hearing aids did not work well for me. They were a little bigger than I liked and when I tried to return them, the agent that communicated with me was very rude and threatened me with a lawsuit for ruining their reputation. I decided to keep them rather than deal with the drama. I will never order hearing aids online again. Just not worth the aggrevation
Response from ChosgohearingDec 4, 2024
Dear Gayle, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with both the hearing aids and the customer service. This is certainly not the level of service we strive to provide, and we understand your frustration. We take customer concerns seriously, and we will investigate the issue with the agent involved to ensure this does not happen again in the future. We also regret that the hearing aids didn’t meet your expectations in terms of size and performance. We offer a variety of models, and if you ever decide to give us another try, we would be happy to assist you in finding a more suitable option. We truly appreciate your feedback as it helps us improve our products and services. If you would like to discuss a resolution or have any further questions, please feel free to contact us at [email protected]. Thank you for your understanding. Best regards, Chosgo Customer Service Team
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Ann T.
Dec 2, 2024
Kills batteries fast falls out my ear
Kills batteries fast falls out my ear
Response from ChosgohearingDec 20, 2024
Dear Customer, Thank you for sharing your feedback. We're sorry to hear that you’re experiencing issues with battery life and comfort. We understand how important these aspects are, and we want to help you get the best experience possible. If you’re having trouble with the batteries, please make sure they are inserted correctly and that the battery compartment is clean. As for the fit, we’d be happy to assist with finding the right ear tips or adjustments to ensure a more secure and comfortable fit. Please feel free to reach out to our customer support team for additional assistance or to explore replacement options. We're here to help! Best regards, Chosgohearing
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Bernadette T.
Nov 29, 2024
So far I haven't used them
So far I haven't used them, because every time I try to put them on I can't get them to fit my hearing or they make a horrible whistling noise to the point of disturbing the people in the room. Problem: I'm too stupid? On the plus side: they fit well in my ears
Response from ChosgohearingDec 4, 2024
Dear Thomas Thank you for your feedback, and we’re sorry to hear about the issues you’ve encountered with your hearing aids. First, please don’t feel that you’re "too stupid"—this is a common concern, and we’re here to help you get the most out of your devices! The whistling noise you’re describing may be due to a poor fit or a buildup of earwax, which can interfere with the hearing aids. We recommend checking that the hearing aids are seated correctly in your ears. If they’re not fitting securely, try adjusting the ear tips or using a different size to ensure they form a proper seal. You may also want to reduce the volume temporarily while adjusting the fit. If the issue persists, please don’t hesitate to contact our customer service team. We’d be happy to guide you through the setup process or assist with troubleshooting. We want to make sure you’re fully satisfied with your purchase. Thank you for your understanding, and we’re here to support you in any way we can! Best regards, Chosgo Customer Service Team
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Paul A.
Nov 26, 2024
Bonjour je ne suis pas capable de les…
Bonjour je ne suis pas capable de les ajuster aussi il il y a toujours des bruit comme des interférences c'est très déplaisant actuellement je ne vois aucune différence de les porter ou pas donc je ne suis pas satisfait du tout.
Response from ChosgohearingDec 4, 2024
Bonjour Paul, Nous sommes désolés d'apprendre que vous rencontrez des difficultés avec l'ajustement et le bruit d'interférences. Ce n'est absolument pas l'expérience que nous souhaitons offrir à nos clients. Pour résoudre le problème d'ajustement, il est possible que les embouts ne soient pas adaptés à la forme de vos oreilles. Nous vous conseillons d'essayer différentes tailles d'embouts (souvent inclus dans l'emballage) pour trouver celui qui vous convient le mieux. En ce qui concerne le bruit d'interférence, il pourrait s'agir d'un problème de volume ou d'un mauvais positionnement de l'appareil. Nous vous recommandons de vérifier si les aides auditives sont correctement insérées dans vos oreilles, en ajustant légèrement leur position. Si ces problèmes persistent, nous vous invitons à contacter notre service client. Nous serons ravis de vous guider dans le réglage des aides auditives ou de vous proposer une solution adaptée. Nous comprenons votre frustration et nous vous remercions de nous faire part de vos retours afin que nous puissions améliorer nos produits et services. Cordialement, Service Client Chosgo
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Ralph V.
Nov 26, 2024
Totally useless product
Totally useless product. Devices won't stay in ear. Hurtear give headaches. Don't really help hearing
Response from ChosgohearingDec 4, 2024
Dear RAIPH, Thank you for your feedback, and we’re truly sorry to hear about your experience with our product. We understand how frustrating it must be if the hearing aids are not staying in your ears and causing discomfort. It sounds like the fit may not be ideal for your ears, which is a common issue with hearing aids. We recommend trying different ear tip sizes (if available) to help secure the devices better. If the discomfort continues, it may be helpful to adjust the volume or settings to ensure they are not too loud, which could cause headaches. We definitely want you to be satisfied with your purchase, and we’re here to assist you further. Please contact our customer service team for guidance on adjusting the fit or exploring possible solutions, such as a different model that may be more comfortable for you. We appreciate your feedback and hope to resolve this issue for you. Best regards, Chosgo Customer Service Team
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Jonathan
Nov 25, 2024
Almost as good as as Phonak
This hearing is comparable to the Jabra 500 and Sennheiser All Day Clear, but significantly less expensive. I love the different program options and the detailed instruction manual and included accessories. I also have the $5000 Phonak P90, and honestly the difference in sound quality is minor.
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