Choice HotelsReviews of choicehotels.com

What went wrong? More like what went right it would be easier. I booked Everhome in Florida which is a choice hotel , Panama City, via hotels.com. Once I booked it I was informed that we won't be able to go on those particular days, and we were going to change the days once our schedules were finished. The cancellation through hotels.com went through no problem as always in the past. Everhome property in Panama City still charged me the full amount , and when I talk to the manager, Ms Robinson at the property , she said they didn't receive the cancellation. We ended the call with her saying that she will take care of it , no problem. Well I was charged after it was pending on my credit card , it never dropped off, fully charged. Called her back, she said oh, you're supposed to contact the hotel personally if you want to cancel. That's not true. So she's changing her stories. Bottom line, she said the refund will be processed within 5 to 7 days. And talking their customer support, I would rate them zero Stars . They are less than helpful, and the gentleman I was speaking to who is outsourced from some country, couldn't tell you where because I couldn't understand 90% of what he was saying, and he said to contact the property because he can't help me. Great customer support. I will never book with any choice hotel, and there's a number of properties under different names which I have the list . Never again. They cannot be trusted , and they've got absolutely abhorrent customer service.

Do not book through choice hotels!!!! The company’s customer service is horrible. We got duped into staying at a hotel that did not match the pictures and was absolutely awful. It was so bad we only made it 2 hours before we left. The customer service offers 0 help getting refunded and stated it’s up to the hotel to refund it. I also found out they only allow select people to take the surveys and leave reviews for hotels. This was the exact reason I was scammed on this hotel. The reviews posted were good but if everyone can’t give their experience then of course they will only show the good ones.

Cockroach infested hotel and corporate won't refund a single night for a stay that we didn't complete due to the health hazards. This is truly a predatory corporation with no staff training or customer service.

Hello Choice Hotels I’m so Thankful for this Wonderful Company helping me in my Times of Distress I Love Everything about choice Hotels and Reward Programs Beautiful People Trust Me I will not Say Something if It wasn’t The Truth Some People Say Things to get Reaction this not the Case Grateful In Life we Never Know where we will be !!!😊

I've stayed at multiple hotels with this brand and each hotel there was something wrong like both ice machine doesn't work, pool is close, gym is close, no phone in the room, AC not working and despite always having some type of issue I stayed. Someone needs to hold these places accountable for the things they say they will provide and don't. I travel for work and make my reservations ahead of time, well my schedule changed and my next reservation, which is 10 days away needed to be modify, not cancel and I'm being told because I reserved early (April 27th) canceling or modifying isn't allowed. Had I known back in April my schedule would change I wouldn't have booked it. Now I'm forced to pay the full amount, not just one day when I'm not going to even be in the area. This is bad business and I'm just going to book all my future stay with Wyndham.

Horrible customer service. Worst hotels

It was the worst experience of my life. The Manager of the property at Quality Inn & Suites is a Drunk the staff is poorly Managed. The Hotel is a Dump the rooms are poorly maintained and I had to change rooms almost every day that I was there first it was the sink then it was the door I couldn’t get in the door. They had to break in the door to let me in and the third room. The sink just poured out water underneath onto the floor. She came in and tried to fix it herself and it worked for a few minutes and then it started pouring out again. The rooms are so bad. I’m surprised they are still in business. The site is poorly managed and very unsanitary. I recommend if you come to Greensboro do not stay here. It is a complete dump.

I've stayed at multiple Choice Hotels properties over the years and unfortunately the brand as a whole has fallen well short of expectations. Quality is highly inconsistent across locations — what you see on the website rarely matches what you get at check-in. Rooms often feel dated and poorly maintained, staff training seems lacking, and the overall value just isn't there compared to competitors in the same price range. I had hoped things would improve over time, but my experiences have only reinforced that this brand prioritizes quantity of properties over quality of stays. I'll be looking elsewhere for future travel.