Choice HotelsReviews of choicehotels.com

when they screw up your points, you never get them back. Avoid if staying solely cause of points/rewards. They used to have great customer service for these issues, now they dont care.

My experience with Choice Hotels was extremely disappointing. During a stay at a Sleep Inn in Nashville (Percy Priest Lake area), I encountered a roach in my room, was placed in multiple unusable rooms (uncleaned room, broken AC, and another with water damage), and was also charged twice. Despite these serious issues, Choice Hotels refused to issue a refund and instead offered points, then stated they could not intervene because the hotel is independently owned. This raises serious concerns about accountability and brand standards. If properties operate under the Choice Hotels name, customers should not be left without meaningful resolution when things go wrong. I would not rely on this brand to stand behind the quality or safety of their properties.

For starters, I appreciate them selling my phone number to spammers! Two to three calls a day of people trying to sell me vacation crap! The hotel I stayed at in Memphis, the pictures were way deceiving, it was a literal dive when I got there but the pictures online make it look brand new and refreshing! Then when I checked in they charged my card twice and just struck your shoulders like it might get fixed it might not. Like really, that's how you do customer service. The bed sheets were dirty, they were not cleaned by any means, there where literally stains on the sheets drink s or food or something. I just need to cancel my choice rewards and find a better place to stay

this was the WORST experience i’ve ever had. we had to drive almost 13 hours jus to be met with complete false information. i genuinely don’t care if they see this review because i want you all to see it. NEVER BOOK WITH THEM. they will feed you false information and when you try to confront them they will hang up on you. do you know what this means? not taking responsibility. please never ever book with this and even if you have to pay a little extra please do because at least you will have a place to sleep for the night

I only put 1 star so I can write the review. Horrible Horrible Horrible customer service. I called the number they had on there website. I spoke with a woman name marylin . 1. Can you please let me know for 6 adults we need 2 bedrooms each bedroom has a king bed which is perfect and please make sure we get a balcony. We need it for July 1 to July 10 . She immediately said to me ohh I dont know if they have 2 bedrooms, I dont know if they have a balcony. I told her they have it available I see it on your website as we speak. Then she said again I dont know, maybe they have maybe they don't. Now listen to this i said to her can u contact the hotel directly and she said yes. Then she came back and said that she tried to call the hotel directly but because its international there not allowed to call. Lol lol lol . The woman is soo stupid soo unprofessional , no knowledge what soo ever. Then she said can I help you with anything else lol lol lol. Help me with something else lol lol lol , you never helped me from the beginning m little did she know while I was speaking with her I was booking on expedia from July 1 to July 10 lol for 6 adults lol. Also the hotel I booked from expedia was total 8 thousand dollars lol on there website was 17 thousand dollars lol lol lol. I told her thank you for nothing and I asked her do you know why you work for choice hotels ? Lol she said I dont know lol lol. OMG I said you are soo stupid. Go back to school or get another job lol .

Svarar inte på ansökan, trots kvalificerad sökande.

I had the absolute worst experience I've ever had a hotel /motel here. I found bed bugs in the bed full of blood. I called the front desk and reported it. The worker Kendall at the front desk was very unconcerned and nonchalant. She stated the manager wouldn't be in until 8am.She moved us to another room, we checked this room for bed bugs and other problems, room didn't have a remote. After letting her know she changed our room yet again. The third and final room's WIFI didn't work. We spent all night moving from room to room. I called Choice Hotels customer service line where I made the reservation- they spoke with empathy but basically said there was nothing they could do-talk to the manager. I called at 8am, was told the manager wasn't in and wouldn't be in. I told the front desk clerk Dorris that our room had bed bugs and she emphatically stated "Oh no we don't have bed bugs, love bugs maybe but not bed bugs!" She proceeded to yell and be extremely rude on the phone. I couldn't believe it, I felt that surely someone was about to jump out the closet and say -You've officially been punked! I requested to speak to the manager who never spoke to me but informed Dorris that I could be refunded 15% of my total reservation. I checked out of the hotel and went to the Hampton up the hill. I will never stay at any Sleep Inn or any other Choice Hotel.

They do not even deserve 1 star. I stayed at one of their hotels in Sydney for 10 days. I have the tax receipt to confirm my stay and that they should be transferring my points to my QF account. It's been over 4 months now and they have not transferred my points. I have been chasing Choice Hotels up on a weekly basis. They have completely ignored my emails. When I call their helpline, they hang up on me. Their failure to transfer my points to my QF account has resulted in me losing nearly 500K QF points. I have contacted and filed complaints with ACCC and NSW Fair Trade. Do not use Choice Hotels. They have no respect for customers and they totally betray the essence of what hospitality and customer service should be all about. Shame on Choice Hotels.