Brenda
Would not recommend
Would not recommend. Bought a wig to help feel better during cancer treatments. The wig WILL not stay in place and I can’t use products or anything as the little bio hair I have is fragile and can’t withstand clips, products, etc. won’t accept a return, which is totally fine. Won’t allow me to even donate to people looking within their Facebook community. So it’s a total loss of $300. Pretty crummy. ETA - just received an email from the company. They’ve offered to give a store credit, which I can’t use as their wigs don’t fit. Their biggest concern was me taking this review down. Asking me to return a wig for a store credit I can’t use, but they’ll be able to sell the wig again and hoping I’ll take down my poor experience. This has zero to do with customer care and worsened my experience so much more. They should have just allowed me to try to give this thing away to someone that could use it, but they won’t even allow that in their community pages. No customer care, whatsoever. I’ve never denied the store credit. I said it makes zero sense for customer care as the wigs don’t fit. So a store credit benefits the store and not me. I would never be able to use it. They offered a refund if I agreed to a call. After the experience I’ve had, I asked for all communication to be via email. They stopped responding. So. We are left at the exact spot I was to begin with. A wig that doesn’t fit. A store credit offer that serves me no purpose. The denied post on their community page offering it for free. Worst experience I’ve ever had with a company. Ever.
Response from ChiquelOct 9, 2023
We reached out initally to allow a return for store credit as the item was purchased on a discount. The customer declined the store credit return. We absolutely accept returns and are willing to help as best we can. Our goal is to make each purchase as easy as possible, and we understand sometimes an item isn't the right fit. We do our best to accommodate each individual case.