ChiquelReviews of chiquel.com

I ordered a wig from Chiquel and paid a lot of money for it. It was shipped in a bag and the wig box was dented in and torn on the cover. The wig inside looked horrible. There were so many flyaways and some frizzy ends due to the friction during shipping. The original factory set 'z' part wasn't there anymore, it was a straight center part. I emailed customer service to ask for a replacement and was told that I would have to ship the wig back to them at my own expense. They would then examine the wig for defects before deciding if they would ship a replacement. They told me that sometimes, during shipping, the factory part could change so that did not count as damage. When I spend almost $400 on a wig I expect to arrive in perfect condition and not look like the delivery truck dragged it to me tied to the bumper. For that amount of money they should ship the package in an outer box and add extra tissue paper inside the wig box to keep it from moving around so much. I would never purchase from Chiquel again.

I had 2 wigs in my cart at Shop.com. I never purchased them, but for some reason, shop.com must have had a glitch and put the order through. As soon as I received the notification about the purchase, I contacted Chiquel customer support to let them know I never placed the order for the 2 wigs. Yes, they were in my cart, but, NO, I DID NOT PUT THAT ORDER THROUGH! Customer Support gave me a hard time, even though it was right after I received the notification about the supposed purchase. I even CALLED customer service, so the wigs would not be shipped but I was told I would receive a callback the following day! I was not allowed to speak with anyone of authority, despite me asking for a supervisor! I did my best to make sure the wigs weren't shipped but I couldn't make someone talk to me! I got a nasty email a few days later berating me because the wigs had already been shipped. NOT MY FAULT! I ALERTED THEM IMMEDIATELY BUT THEY CHOSE TO MAKE ME WAIT A DAY BEFORE GETTING BACK TO ME! I was informed I was solely responsible for other customers not being able to receive their wigs because they had to track down the wigs they shipped to me, despite me making it VERY CLEAR I had NEVER placed that order! I immediately deleted the Shop app as they were so damn irresponsible by putting the order through without my authorization! Chiquel customer service told me that from now on, I would never be able to receive any exceptions from the Company in relation to refunds or exchanges. Chiquel is not the only wig company out there! WHY would I shop there again when I was treated in such a horrible manner????? I will never shop at Chiquel again, even if they were giving away wigs. I tried to let them know not to send the wigs, as I never ordered them, but it was their choice to put it on the back burner, then blame ME that the wigs were shipped???? NOPE, JUST NOPE! This is a horrid company!

It took more than three weeks to get two wigs that I ordered. The website says that you can get a refund if you return it within so many days. Lo and behold, when I go online to return one of the wigs says I'm only eligible for a store credit. This is quite misleading since the website clearly says that you get a refund. To make things even worse and more deceptive I find out that whatever I order with my store credit is a final sale, therefore I cannot return it or get a refund. So I better be sure when I use that store credit that it's something I'm going to be satisfied with. I found the whole process very deceptive. They advertise some kind of sale every day of the year so that gives them an excuse to say that you don't get a refund. You only get a store credit yet their prices are pretty much the same as the other stores. Will never order from that site again.

There is no way there are this many positive reviews based on what I see on other sites. On June 17 I ordered Anna and the envy air styler. 5 days later they tell me the wig in orders isn't available in the color I wanted until August (sorry, how do you not know this before I order?) and offered me a shitty color no one wants. I responded the next day asking for the wig in butterbeer blonde because it seems to be in stock on websites that don't play this game of pretending stuff is in stock when it's not. It's now the 27th and nothing has shipped, not even the air styler, and no one has emailed me back. What a scam

Price of wig $480 in October 25 & again in February 26. By June 26 wig wag $800! I ordered and got very slow delivery despite emailing them. Paid for express deliver but nothing 2 weeks later. Only after that was the order processed. No apology, no justification for almost 100% price increase. Shocking service. DO NOT USE THIS COMPANY.

Returns are NOT hassle free as they claim. They now say they will only give store credit.

BAIT and SWITCH Company This company DOES NOT offer a return policy except on full priced wigs, yet most of their offerings are "on sale". Additionally, the hair pieces they deliver are not what is represented on their site. I will never buy from them again.

Very exspenive for the horrible quality you get with even worse customer service and return policy. Rough and sharp "lace" itchy and rough feeling fibers. Even though not worn will not take returns to original payment. Why would I want store credit for more awful quality wigs.