ChiquelReviews of chiquel.com

Twice I have tried to order wigs from them and twice they have notified me a week later that my order is on back order for several weeks. If they can’t offer a particular wig at the time of order you should be notified before they take your money!! So annoying !

Love the product. Frustrated by the looong delay in completing my order. My items came over a period of months, making it impossible for me to compare them against each other within the window for returns. Even more irritating is the return policy. The details aren't hidden, but are contained in a very long list of limitations. Only a lawyer would be able to absorb the precise details of the policy with their first purchase.

Be very careful about purchasing items with low prices. If for any reason you, the item needs to be returned you will not receive a refund but a store credit instead. They should state this at the time of purchase but they don’t.

I have to tell you, I love the live with Amanda on Chiquel and so far the products I have received are nice. These are the pros. However, there are two things that prohibit me from giving a 3, 4, or 5, and I view these as cons. Twice I have ordered wigs in an ash brown color, and twice I perceive honesty was not the best policy used by Chiquel. The first time I received an email from Chiquel about the cool ash brown colored wig I ordered, Chiquel wrote and said the cap we were going to send to you did not meet our standards and now this color is not available. The second time I ordered a different style wig in the same color, I received the same EXACT message-word for word. REALLY? What are the odds that the cap construction from a very reputable wig manufacturer was off on two completely different wig styles two times in a row, I asked AI, and it is unlikely. Chiquel was claiming that two times in a very short period of time the cap construction from the reputable manufacturer did not meet their expectations. Well, I was not born yesterday. Please just tell me the facts, that the product is not available AND Chiquel maybe made the mistake posting it on the website. No biggie.... and so what if I get mad, there are bigger problems in my life-like my husband having terminal Stage 4 cancer, which he does. However, I do feel it is a biggie when someone is not being upfront. The cap construction not meeting Chiquel's standards comment gave the appearance of blaming a reputable manufacturer in an attempt to take the heat off of Chiquel's error. Clearly the mistake appeared so OBVIOUS to me..... why? Well, I am not a stupid consumer and most people would not view themselves as stupid.... Chiquel simply listed two products that were not available. Which really would be no big deal to me, but telling me some other reason to take the heat off of the company, that just does not work for me, and backfires. It makes me not like working with someone/a company that may not be transparent. All I am suggesting is don't try to cover up mistakes. Apologize, offer a coupon, be transparent, it is best in any business. Build trust! Then you are not doing business looking over your shoulder. Secondly, items take SOOOOO long to get to you. I get it with pre-orders, that is what you sign up for, but it does take a LONG TIME for anything you order. So in summary I am not thrilled, but I am not unhappy overall. Though I am honestly and seriously disappointed that the customer-me- was viewed as stupid by sending the two consecutive, identical emails about the cap construction. I really hope the company stops doing this and uses the "honesty is the best" policy in the future. I am a nurse and in healthcare we are constantly reminded that studies have shown that people are less likely to take legal action against a healthcare facility or professional if the facility or provider/nurse is completely honest about a medical mistake, and mistakes happen in every business including healthcare. Likewise, I think transparency is the best application in business settings. People don't like cover ups when it comes to doing business, just be honest, accept some flack from the disappointed customer, offer a small coupon or some incentive to diffuse the situation. Then you have happiness AND ultimately if the customer doesn't like it, they don't have to do business with you. If the customer misbehaves too badly over a mistake, by overacting with cussing or threats, the company does not have to do business with them. Business transactions just need shared respect between the buyer and the seller. I hope the company changes how they communicate errors to customers. If I had simply been apologized to and told sorry this is unavailable, I would not be writing this review today. It kind of spoiled the fun I was having with this company. The lives with Amanda and purchasing a new wig was one thing making me happy during a sad and stressful time in my life.... That's all.

Very long delivery times. Item does not even leave their custody for 4-7 days after placing order. Ordered from 3 different sites on the same day and the other 2 delivered to me in 5 days. The item from Chiquel hadn't even left their warehouse yet. Also, be very aware that if you choose a store credit instead of refund when returning, your purchases with that store credit are "final sale". Just not great policies overall to promote customer loyalty.

It took a month to come. There was a problem with the cap but no one sent me an email to let me know why it was late. I made the call and was told. It then took another 10 days to come.

Order updates are great. I just wished you shipped from Canada because UPS is so strict and if I am not there they send it to a food convenience store and need me to be in person to sign for the package and I do not have a car. I do not know how to use Shop to find out when they are arriving. I don't know how to take a picture and find out the information. I wish you just would state in tracking when the package will arrive rather than going through Shop.

I am new to wigs and Chiquel. My first order from Chiquel was 4 wigs. One of the wigs Brie V, arrived with a very strong, unpleasant odor and the color was not as expected. Because the wig was not expensive I could not justify the cost to exchange it for a usable color. I called to let Chiquel know the wig arrived with a very strong odor, because I thought they would want to know they shipped a very stinky wig. The Customer Service Rep was very responsive and reached out to the warehouse shipping manager. The manager dismissed the possibility that the wig stinks. It is not a great feeling to be called a liar; especially when I did not ask for anything. I just wanted Chiquel to be aware they shipped out a stinky wig. If I can get the smell out I can use the wig to test products and styling techniques. It's just a lousy experience for my first transaction with Chiquel.