Nikki L.
Do NOT purchase from this company.
Chiquel tried to remove my initial review, claiming “containing harmful or illegal content.” They blocked me on all social media as well since I was posting comments and have also tried to remove my comments. So here is my updated review: I am extremely disappointed with my experience purchasing a wig from Chiquel. I saved up and spent $400 on a wig, but when it arrived, the quality was absolutely poor and not at all what I expected for the price. I immediately reached out to Chiquel, only to be told that there are no refunds and that I could only receive store credit. This was very upsetting, as I had invested a significant amount of money into this purchase. I insisted on a refund, and after much persistence, the company reluctantly agreed. I paid an additional $20 to ship the wig back to them. However, upon receiving the return, they claimed I didn't include the tag and are now refusing to give me a refund. I tore my house apart looking for the tag and am incredibly frustrated that they are withholding my refund over something so minor. It feels like they are making excuses to avoid giving refunds because they buy these wigs wholesale and resell them at a higher price. $400 is a significant amount to spend on a subpar product, and now they say the only option is to mail the wig back to me. I am extremely angry and disappointed with their service and would not recommend Chiquel to anyone. Save your money and avoid the frustration. To make matters worse, many of Chiquel's customers, like myself, are dealing with hair loss due to medical conditions such as alopecia. Losing your hair is already a challenging and emotional experience, and having to deal with poor-quality wigs and uncooperative customer service only adds to the distress. For those of us who rely on wigs to feel a sense of normalcy and confidence, this kind of service is unacceptable. I wil be making a full video regarding the situation and showcasing just how poor the quality is once this horrid item arrives back at my house. They claim they care about customers when at the end of the day, they will keep your hard earned money and leave you with a terrible product. STAY AWAY.
Response from ChiquelJun 19, 2024
Hi Nikki, Thank you for reaching out. Since your review was made under a different name, it posed challenges in locating your order number. Regarding your return, we sincerely apologize for any inconvenience caused. According to our return policy, we require the tag to be attached for returns. As we discussed in our previous email correspondence, we are more than willing to process a refund once the tag is located and returned to us separately. Customer satisfaction is paramount to us, and while we aim to accommodate our customers as best as we can, we must also stand by our return policy guidelines.