Chinese LaundryReviews of chineselaundry.com

THE WORST! I have never taken the time out of my day to write a review so you know for a fact that my experience was absolutely horrible. So, I made an order with Chinese Laundry, paying with my AfterPay account. And my order had been processed for OVER A WEEK so naturally, I canceled it because I found out that Zappos carried the same shoes in my size(with only 1 DAY OF FREE SHIPPING THRU THEIR ZAPPOS APP)! Anyways, the customer service lady from Chinese Laundry apologized and canceled my order. I got an email saying my order was canceled right away. Perfect I thought...that was easy. THEN, I check my account Friday night and they took $180 OUT OF MY BANK ACCOUNT OUT OF NOWHERE?? First of all, my boots were $70 so i dont even understand the random amount of $180. SECOND AND MOST IMPORTANTYL IS THAT I PAID FOR MY ORDER WITH AFTERPAY SO I HAVE NO IDEA HOW CHINESE LAUNDRY GOT MY BANK ACCOUNT INFO!!!!!!!! AND TOOK A RANDOM CHUNK OF MONEY OUT OF NOWHERE AFTER CANCELING MY ORDER WILLINGLY. WAITING FOR 8 AM ON MONDAY SO I CAN GIVE THEM A PIECE OF MY MIND AND MY $180 BACK. RIDICULOUS.

Just received a pair of Nima pumps purchased directly from their website instead of at DSW where I originally bought other pairs of the same shoe. One shoe has a cracked finish on the entire back of the shoe which is very visible, showing the white material underneath the external finish. If they had a QC process they would have caught this product before it was shipped out. Instead, they shipped me garbage and now I get to return it and still pay for the shipping which is non-refundable. I've called Customer Service and no one answers, no one responds to voicemails. Also their contact form on their website does not work at all -- it will not process the form. Stay away from this company, it is a complete scam!

Customer service is unresponsive, not worth it, stay away.

Terrible. The straps on my sandals broke after only wearing them 4 times. Wrote to customer service 3 times with no reply. Will not buy from them again .

I would give a negative star. I wore shoes only twice both for a little while. The second time I wore them the straps broke. I try to return to store where I purchase and they would not refund or exchange with my receipt. I am so disappointed in the company, just taking people hard earn money.

I love it~Many of their styles are beautiful!

I recently purchased a pair of shoes from this company and had such high hopes! Unfortunately I was very disappointed with both the customer service and the quality of their products. First, they charged my credit card twice for the same product. When I called them and explained the issue, they denied any fault and told me that it was my bank that had in fact messed up. Therefore, I contacted my bank and was told that my card had in fact been charged twice by the retailer. I called customer service again and they acted like they had never told me anything and said the transaction should be reversed within 2-3 days. Overall, a lot of very frustrating back-and-forth. I received my shoes a few days later and was so excited! I figured that all of the turbulence was behind me, boy was I wrong. Within two days of very limited wear, the shoes broke!!! It turned out that the ankle strap was only glued into the shoe and it popped off while I was walking! THIS WAS AFTER TWO DAYS! As you could imagine, I was very very frustrated with this entire experience. I am still waiting to hear back from customer service as to what is going to happen next but after reading their return policy online, I have a feeling they will make me pay to ship the shoes back and then issue a refund for the price of the shoes ONLY. So disappointing. So moral of my story is this is a very disappointing company with poor quality for a high price tag and employees that are only concerned with profits and NOT customer satisfaction. Needless to say, both my and my friends business will be directed elsewhere.

I now own multiple pairs of Chinese Laundry heels, love ALL of them. So comfortable and great quality. I always get compliments.