Mary S.
ABOVE AND BEYOND CUSTOMER SERVICE!
I had a pair of raffia wedge sandals (Seyshelles) that literally fell apart the second time I wore them. I was so disappointed. I contacted Chinese Laundry and to my suprise and delight they offered me a new pair of any of their shoes on their site for free. I chose the Cashy Casual Sandals in black. I highly recommend them. They seem to be well made and fit perfectly. I was thrilled with how lightweight and comfortable they are! They are also cute and high quality looking. CL deserves a lot of credit for great customer service! Thank you!
Response from Chinese LaundryMay 22, 2025
Mary, thank you so much for your kind words and your patience with us as we work to improve our customer service. We so appreciate you and we're so happy you love your new shoes!!


