CHINASQUADReviews of chinasquad.com

Response from CHINASQUADJan 17, 2026

We’re very sorry for the delay and the frustration this caused. As an international shipment, transit times can sometimes be longer than expected. At the same time, we acknowledge that inventory coordination and communication should have been handled better. We are actively strengthening our inventory management and internal processes to avoid similar situations in the future. Thank you for your feedback and understanding.

Response from CHINASQUADJan 17, 2026

We’re sorry for the frustration and concern caused by the lack of tracking updates. As an international shipment, there can be a delay before tracking information becomes active, especially while the parcel is in transit between countries and before it reaches the local carrier. That said, we understand how important timely updates are. We sincerely apologize for the delayed communication and are working to improve both our shipping transparency and customer service response times. Thank you for sharing your feedback — it helps us improve our service.

Response from CHINASQUADJan 17, 2026

Thank you for your understanding and feedback. We’re glad we were able to resolve the issue quickly, and we will continue to improve our service quality to provide a better experience for our customers.

Response from CHINASQUADJan 17, 2026

We’re very sorry for the confusion and inconvenience caused by the tracking information. USPS is a domestic carrier within the United States. Tracking updates will only begin once the parcel arrives in the U.S. and is handed over to USPS, which can result in a period with no tracking activity shown. We understand how concerning this can be. We sincerely apologize for the experience and are continuously working to improve our logistics transparency and overall service quality. Thank you for your patience and understanding.

Response from CHINASQUADJan 17, 2026

We’re truly sorry for the frustration and inconvenience caused by this experience, and we sincerely apologize for the lack of timely updates. In some cases, when an item becomes unavailable after an order is placed, we should have communicated more proactively. We understand your concerns, and this is not the level of transparency or service we aim to provide. If you encounter any issues in the future, please contact our customer service team as soon as possible so we can address them promptly. At the same time, we are continuously improving our internal processes and communication to prevent situations like this from happening again. Thank you for sharing your feedback — it helps us improve our service.

Response from CHINASQUADJan 17, 2026

We’re very sorry for the inconvenience and frustration caused by the return process, and we appreciate you sharing your experience. For international orders, especially returns from the UK to the US, the process can unfortunately be more complex and slower due to logistics and customs procedures. That said, we understand how important a smooth return experience is. To improve this, we have recently introduced a self-service return system, allowing customers to submit and manage return requests more easily and efficiently. Our team is also working on improving response times. Thank you for your patience and feedback — it helps us continue to improve our service.

Response from CHINASQUADJan 17, 2026

Thank you so much for your detailed and thoughtful review 🤍 We’re happy to hear that your order arrived quickly and that the items matched the descriptions, fit well, and met your expectations in terms of quality. We truly appreciate you taking the time to leave item-specific reviews as well — your feedback is incredibly valuable to us and to other customers. We look forward to serving you again soon.