CHINASQUADReviews of chinasquad.com

Response from CHINASQUADOct 14, 2026

Hi Alaa, Thank you for sharing your feedback. We're truly sorry for the delay and the lack of communication, especially since you paid extra for VIP shipping and needed the bag for a special occasion. We'd like to explain what happened. The Vintage Woven Shoulder Bag has been exceptionally popular, and the previous batch sold out much faster than anticipated. The designer has also officially closed down, making the upcoming production batch the very last batch ever available. As noted on our website, this final batch is scheduled to begin shipping sequentially from October 15, in the order purchases were received. Your bag has been reserved, but we sincerely apologize that the additional waiting time wasn't communicated clearly enough. We also understand your concern about VIP shipping. While this service speeds up international delivery after dispatch, it does not shorten the designer's preparation time. We recognize that this should have been made clearer. If you no longer wish to wait, we completely understand. We can offer an immediate switch to the Red or Brown version, which is currently in stock and $20 cheaper, or arrange a full refund if you prefer to cancel. We're genuinely sorry that this experience has fallen short of your expectations. Please contact us at [email protected] so we can help resolve this in the way that works best for you. Warm regards, CHINASQUAD Customer Service Team

Response from CHINASQUADSep 10, 2026

Hi Lola, We sincerely apologize for the delay and the frustration this experience caused. Your order has now been canceled, a full refund has been issued, and we have also provided additional compensation for the inconvenience. As we carry products from many independent designer brands, inventory updates for popular items may occasionally be delayed. During the waiting period, our team contacted you several times to offer either a cancellation or an exchange for another item, and at that time, you preferred to continue waiting. However, we completely understand that the delay was still disappointing, and we take responsibility for not providing clearer and more proactive updates. Now that the order has been fully refunded and compensation has been provided, if you feel the matter has been resolved, we would be incredibly grateful if you would consider updating your review. We truly value your feedback and will use this experience to improve our inventory management and customer communication.

Response from CHINASQUADAug 2, 2026

Hi Clara, I completely understand you were getting worried, but I'd like to clarify the exact timeline of your order. You placed the order on July 12, 2026. Because it was a pre-sale item, it required a 6-day wait time before dispatch. We shipped your package on July 18. We are a small cross-border shop, so international transit naturally takes a little bit of time. However, our tracking shows that your package was successfully delivered to you on July 30. Since you have received your order, we would really appreciate it if you could kindly remove this review. In the future, if you ever have any concerns about shipping, please email us directly first rather than immediately leaving a negative review. We are always here to help and it's the fastest way to get a real-time update! Thank you for your understanding.

Response from CHINASQUADJul 9, 2026

Hi, Thank you for sharing your feedback. We sincerely apologize for the disappointment and inconvenience caused by this experience. You are right to feel frustrated, and we understand that waiting for tracking only to later find out the item was out of stock is not acceptable. Your feedback is very important to us and is truly the motivation for us to improve. We are currently working on improving our stock management and communication process to make sure customers receive updates more quickly and accurately. We’re sorry again that we failed to provide a better experience this time, and we appreciate you giving us the chance to learn from it. Thank you again for your honest feedback.

Response from CHINASQUADJun 13, 2026

Hi Nyss, We completely understand how frustrating it is when a carefully chosen piece for a special event doesn't arrive on time. We are truly sorry that the carrier's unexpected delay disrupted your plans. As a platform dedicated to connecting global customers with high-end independent designer brands, we successfully fulfilled our end by dispatching your order immediately. Unfortunately, international transit and customs clearance can occasionally cause unpredictable delays beyond our direct control. Because the carrier missed their estimated delivery window, we took immediate responsibility for your experience and have already issued a full refund for your Priority Shipping fee. Regarding the return process, our checkout provides an optional return coverage service for international orders. When this coverage is opted out of at purchase, standard international return shipping costs apply, as outlined in our transparent store policies. We offered the options to either keep the item with the refunded shipping fee or proceed with a self-funded return, in strict accordance with these policies. We hear your frustration and are constantly evolving. To better support our customers with time-sensitive needs, we are rolling out upgraded logistics, including a 2-4 days delivery option. We appreciate your candid feedback as it helps us grow, and we wish you all the best.

Response from CHINASQUADJun 13, 2026

Hi Selena, We’re very sorry that your order was not shipped in time and that you did not receive a prompt response from our customer service team. This item was a pre-order product, which required additional processing time before dispatch. Your order was cancelled, and the full refund was processed on May 27. As this review was posted on June 7, we kindly ask you to check the original payment method and confirm whether the funds have already been returned to your account. If the refund is still not showing, please contact our customer service team. We can provide the refund ARN (Acquirer Reference Number), which your bank can use to trace the transaction. We sincerely apologize again for the inconvenience and the poor communication you experienced.

Response from CHINASQUADMay 30, 2026

Hi, we’re sorry to hear about your experience, but we would like to clarify that order processing can be affected when an item becomes unexpectedly out of stock from the designer/supplier side. Once the stock issue was identified, our team offered a replacement option instead of leaving the order unresolved. If there was any delay in the replacement process, we sincerely apologize for the inconvenience, but this does not mean the order was ignored. We understand that waiting longer than expected is frustrating. Please contact our customer service team with your order number so we can review the exact status and provide a clear solution — including shipment, replacement, or refund if applicable. We always aim to resolve order issues properly, and we do not intentionally leave customers without support. Thank you for your patience and understanding.

Response from CHINASQUADMay 17, 2026

Hi Murad, We cannot accept this review because it does not accurately reflect what happened. After reviewing your order and support records, your order was placed on May 13, 2026, and you contacted us shortly after placing the order to request cancellation. At that time, both our customer service team and warehouse were outside working hours. Our shipping timeframe is clearly stated as 24–48 hours, so the order showing as “processing / preparing for shipping” during that period is normal and does not mean there was any delay or issue with fulfillment. Our live chat hours are also clearly listed: Monday–Friday, 11:00 AM–11:00 PM (GMT+8) Saturday & Sunday: off-duty support only, replies may be delayed and will be handled by Monday. You contacted us during our off-duty hours and expected an immediate response from a team that was not online. Once our customer service team was back during working hours, your order was cancelled and a full refund was issued promptly. Therefore, the statement that there was “no response” or “no clear way to cancel the order” is misleading. The cancellation method is clearly stated in our policy: customers should contact us for cancellation requests. That is exactly what you did, and your request was handled once support was available. We understand that customers may feel anxious after placing an order, but using a chargeback threat and leaving a review that suggests we ignored you or failed to provide support is unfair and inaccurate. Your order has been fully refunded. We stand by the way this case was handled, and we cannot accept this review as a fair representation of the facts.