CHINASQUADReviews of chinasquad.com

Response from CHINASQUADOct 14, 2026

¡Muchísimas gracias por tu reseña y por tus 5 estrellas! ❤️ Nos alegra saber que nuestro equipo pudo ayudarte con el proceso de cambio de talla y brindarte la orientación que necesitabas. En CHINASQUAD siempre buscamos que te sientas acompañado durante toda tu experiencia de compra. ¡Gracias por confiar en nosotros! Esperamos verte de nuevo muy pronto. 💕

Response from CHINASQUADOct 14, 2026

Hi Maia, We're truly sorry for the long wait and the uncertainty surrounding your remaining items. We completely understand your concerns, especially given how much you've invested in your order. Some items in your order were pre-order pieces that require additional preparation time from the designer, which is why they have taken longer to ship than usual. We shipped the available items separately so you wouldn't have to wait for everything to be ready. However, we sincerely apologize that the process has been confusing and that we haven't communicated the updates clearly enough. We've also sent you an email with an explanation and proposed solutions for your remaining items. When you have a moment, could you please check your inbox (including your spam folder)? We'd really appreciate your reply so we can move forward with the option that works best for you. Thank you again for your patience and for giving us the opportunity to make things right. Warm regards, CHINASQUAD Customer Service Team

Response from CHINASQUADOct 14, 2026

Hi Alaa, Thank you for sharing your feedback. We're truly sorry for the delay and the lack of communication, especially since you paid extra for VIP shipping and needed the bag for a special occasion. We'd like to explain what happened. The Vintage Woven Shoulder Bag has been exceptionally popular, and the previous batch sold out much faster than anticipated. The designer has also officially closed down, making the upcoming production batch the very last batch ever available. As noted on our website, this final batch is scheduled to begin shipping sequentially from October 15, in the order purchases were received. Your bag has been reserved, but we sincerely apologize that the additional waiting time wasn't communicated clearly enough. We also understand your concern about VIP shipping. While this service speeds up international delivery after dispatch, it does not shorten the designer's preparation time. We recognize that this should have been made clearer. If you no longer wish to wait, we completely understand. We can offer an immediate switch to the Red or Brown version, which is currently in stock and $20 cheaper, or arrange a full refund if you prefer to cancel. We're genuinely sorry that this experience has fallen short of your expectations. Please contact us at [email protected] so we can help resolve this in the way that works best for you. Warm regards, CHINASQUAD Customer Service Team

Response from CHINASQUADSep 16, 2026

Thank you so much for your kind review! 💕 We’re delighted to hear that you enjoyed your shopping experience with CHINASQUAD. Your support truly means a lot to us, and we look forward to welcoming you back again soon!

Response from CHINASQUADSep 16, 2026

Thank you so much for your kind review! 💕 We’re glad to hear your order arrived safely and was well packaged. We take great care in preparing every package, so your feedback means a lot to us. Hope you enjoy your purchase!

Response from CHINASQUADSep 10, 2026

Hi Lola, We sincerely apologize for the delay and the frustration this experience caused. Your order has now been canceled, a full refund has been issued, and we have also provided additional compensation for the inconvenience. As we carry products from many independent designer brands, inventory updates for popular items may occasionally be delayed. During the waiting period, our team contacted you several times to offer either a cancellation or an exchange for another item, and at that time, you preferred to continue waiting. However, we completely understand that the delay was still disappointing, and we take responsibility for not providing clearer and more proactive updates. Now that the order has been fully refunded and compensation has been provided, if you feel the matter has been resolved, we would be incredibly grateful if you would consider updating your review. We truly value your feedback and will use this experience to improve our inventory management and customer communication.

Response from CHINASQUADAug 2, 2026

Hi Clara, I completely understand you were getting worried, but I'd like to clarify the exact timeline of your order. You placed the order on July 12, 2026. Because it was a pre-sale item, it required a 6-day wait time before dispatch. We shipped your package on July 18. We are a small cross-border shop, so international transit naturally takes a little bit of time. However, our tracking shows that your package was successfully delivered to you on July 30. Since you have received your order, we would really appreciate it if you could kindly remove this review. In the future, if you ever have any concerns about shipping, please email us directly first rather than immediately leaving a negative review. We are always here to help and it's the fastest way to get a real-time update! Thank you for your understanding.

Response from CHINASQUADSep 16, 2026

Thank you so much for such a thoughtful review! 💕 We’re thrilled that you’re enjoying the variety of styles and discovering new brands through CHINASQUAD. It means so much to hear that we’ve become one of your favorite places to shop. We can’t wait to bring you even more unique pieces and designers to discover!