Murad H.
They don't answer
I placed an order on May 13, 2026 with CHINASQUAD. Order number: #CNS9908287859 Name: Murad Hasan Shipping country: Azerbaijan The order was confirmed but has NOT been shipped yet and remains in “processing / preparing for shipping” status. I immediately contacted customer support multiple times via live chat and email requesting cancellation and a full refund, but I received NO response. Live chat is also offline and there is no real-time customer support available. At this point, there is no clear way to cancel the order or receive assistance. This lack of communication and support is very concerning. I am requesting an immediate full refund. If there is no response, I will escalate this issue through my bank via a chargeback dispute. Based on my experience, customers should be cautious when ordering from this website due to poor support and lack of response.
Response from CHINASQUADMay 17, 2026
Hi Murad, We cannot accept this review because it does not accurately reflect what happened. After reviewing your order and support records, your order was placed on May 13, 2026, and you contacted us shortly after placing the order to request cancellation. At that time, both our customer service team and warehouse were outside working hours. Our shipping timeframe is clearly stated as 24–48 hours, so the order showing as “processing / preparing for shipping” during that period is normal and does not mean there was any delay or issue with fulfillment. Our live chat hours are also clearly listed: Monday–Friday, 11:00 AM–11:00 PM (GMT+8) Saturday & Sunday: off-duty support only, replies may be delayed and will be handled by Monday. You contacted us during our off-duty hours and expected an immediate response from a team that was not online. Once our customer service team was back during working hours, your order was cancelled and a full refund was issued promptly. Therefore, the statement that there was “no response” or “no clear way to cancel the order” is misleading. The cancellation method is clearly stated in our policy: customers should contact us for cancellation requests. That is exactly what you did, and your request was handled once support was available. We understand that customers may feel anxious after placing an order, but using a chargeback threat and leaving a review that suggests we ignored you or failed to provide support is unfair and inaccurate. Your order has been fully refunded. We stand by the way this case was handled, and we cannot accept this review as a fair representation of the facts.