Chili'sReviews of chilis.com

Went to chilis on Easter. My wife's big bites had no bacon and no sautéed onions. My grandson's burger had no bacon. My daughter's sandwich was not what she ordered. Manager came over, I explained issues. He said he would take care of it immediately. A minute later saw him sitting at table doing work. Bacon never came out. Though we did get half off on plate, my wife never ate the big bites cause they got cold waiting for bacon. We go to chili's once in a blue moon because of issues. After this, NO MORE

OK I called in some cheese fries and a large, sweet tea. When they text me and said it was ready, I was turning in I had already been on my way. I waited like five minutes for the girl to come out and there was no one in the parking lot. I was the only one there. I didn’t check my fries until I got home and the honey chipotle sauce that I ordered on the side I didn’t get that the fries were cold and hard as a rock and stuck together. Unfortunately I had to get back to work so I couldn’t return them the sweet tea that I bought had not one bit of ice in it and was as warm as could be. It was terrible and then when I called to complain about it, the young sassy little girl that answered the telephone I don’t know what her name is so that’s how I’m going to refer to her because that’s how she acted all she said after I finished telling her everything was OK and that was it please if you want to not waste your money and have a good meal, please do not visit chilli’s in plant city, because it is terrible. The customer service there with the exception of one person is terrible. I will never ever go there again and this girl that talked to me on the telephone she was so so rude and if I was a mean, vengeful person I would take this a step further, but I’m just gonna leave it here and forget about it .

I think all of these chain restaurants are different wherever ur at. But here in Chattanooga TN it is so amazing! The food is so awesome and a tad expensive, but that's just cause we can't afford too many extra expenses, but otherwise we got full on a very wonderful meal. Very few chain restaurants are really good that way!

I don't know who Chili's came from or how Chili's came upon but this food that they call chicken is not chicken it is organic chicken it does not look like chicken I know what chicken looks like and I know what she can taste like and this is not chicken.

i ordered from chillis on line and never got my order ..i was very upset and Heather worked on resolving my issue....chillis need more managers like her who cares about your order and the customer.....great customer service Heather you are awesome!!!!!

Wonderful visit as always to Chili's Lake Buena Vista in Orlando Florida My favourite strawberry margarita was on two for the price of one- they are delicious! Our server was brilliant - he was friendly and extremely helpful I had the grilled chicken burger which was cooked perfectly Can't wait til I can go again!

Food quality dropped and portion smaller than it used to be. I don't like that now they started asking for tips as well. Tips should be given at the discretion of the customer. They shouldn't embarrass customers by asking. It used to be my favourite restaurant. Not anymore.

Chili's online-to-go ordering system online sucks. According to the instructions on your to-go online ordering page, It is in small print, "when you get here, please check-in using the link in your text or email." Unfortunately the link that is sent is an un-clickable link which means, you are supposed to copy the entire URL code that is 23 characters in length, then paste it into a browser to check in. Really? After sitting in my car for over 10 min and no one came out, decided to go as another customer did that was parked next to me. When got home and called in to talk to the manager about this problem, she argued with me for 10 min about "I was to click on the link that was texted to me so they would know I was there". Never offered an apology. Just kept up with " If you don't check in, how are we supposed to know if you are here b.s?" To which I replied over and over, IT IS NOT A CLICKABLE LINK!! I GUESS YOU ARE REQUIRED TO REMEMBER A 23 CHARACTER LINK URL OR WRITE DOWN A URL CODE OF THAT LENGTH AND COPY IT INTO A BROWSER AT NIGHT ON YOUR PHONE? I finally hung up and will NEVER go to any Chili's again. Not to mention a gratuity charge and cold food.