Chili'sReviews of chilis.com

I am so disappointed, I'm tired and hungry worked a double and just came there to eat and relax get me a drink, but unfortunately it didn't work out that way. My food was cold like they put it in the refrigerator and the cheese on the fries was hard and wide like a spiderweb 🕸️. The liquor drink was awful tasted like perfume and all I wanted was to get another drink and that didn't happen and I was told they can't do anything about it. Manger said you still have to pay for it. That was my first time trying them and it was an awful experience. I will never go to Chilli's again. Poor customer service skills. I spent 58.00 and they would do anything about it.

Server was a young man named Jackson. So polite, helpful, and knowledgeable. Y wife and I were totally impressed by this young man! We have always been a Chili's fan, but ones like him solidifies that fact.

My experience was outstanding. The manager John Palacio was very polite. He check on my table several times to see if there was anything he could. He thank us for coming to Chili's. He spoke to all the customers on the side I sat on. He brought plates to the tables. I never saw a manager in Chili's do that before. I had not been to chilis in awhile because the service was bad. My server was kayla she was excellent. It is nice to eat good food and have great service Chili's made my day.😊😊😊❤️❤️❤️❤️

I bought a $50.00 Chili's gift card online and received two $10.00 bonus Chili's cards. My wife and I frequently go to the Chili's for lunch or dinner. So, I used the two $10.00 bonus cards first, at different times and Chili's. The last time we ate there it was at the Chili's at 3909 Pavillion Ct. in Mesquite Texas and we had an issue with my $50.00 gift card. The payment kiosk on our table showed someone else's bill. The waitress said she removed the over $30.00 charge and I then payed my $14.00 bill. But weeks later we went to a different Chili's to eat and when I tried to pay my bill with what should have been $36.00 left on my gift card, it showed a ZERO balance. I was ripped off $36.00 and after calling Chili's corporate multiple times over the last two weeks, I still haven't got it back. We will never eat at a Chili's restaurant again...

Last night we ate at Chili’s in Springhill, Tennessee. There was a mixup with a table next to ours, and we accidentally paid their bill, Which actually was a higher cost than it was supposed to be. Shane was our server, and Tabatha Skeen oversaw the situation, and was so professional, and not only fixed the situation, but comped our meals, and gave us a dessert to boot! None of this was even necessary, because we understood that life happens, but she was adamant about making things right for the customer. Shane was an amazing server, and it was his first day at work! These kind of people remind us that people are still genuinely good natured on this planet.

My daughter and I ate at Chili's in Jacksonville, Florida, last night and the manager accused my daughter of "Dining and Ditching" her bill previous weeks earlier and told her that he will call the police if she ever comes back. IT WASN'T HER 😡 I cannot find a working customer service phone number online, so we have our attorney handling the formal complaint. Chili's, be mindful of who is representing your company.

I was eating at chilis in Jonesboro, Arkansas tonight with my family after church, and one of your waitresses yelled at an innocent host for no reason at all, the host was a younger girl probably 16 and just getting into the work force and the waitress was at least 25 and there was no reason for her to even yell at this poor girl the girl also cried from embarrassment most likely, which broke my heart enough for me to write this review and decide that i will NEVER eat at chilis at this location again if they are hiring people like this!! There is no reason a grown woman should yell at this child im sure she was under 18 and i hope chilis management will do something about this situation it was heartbreaking to witness. Hire better people please!!!!!

The service was terrible. We went at 2:30 in the afternoon. There were more employees there than patrons. We waited for 10 minutes with nothing. Nobody came to offer us a drink. Several employees walked past our table while we waited to have our order taken. After probably 15 minutes, we walked out. Again, nobody acknowledged us then either. We went across the street to Red Lobster and got seated, offered a drink, and our order taken right away.