Chili'sReviews of chilis.com

Waitress forgot our order and lied about it. We waited for food for so long as people in front of us and spent at least 5 minutes singing happy birthday as we waited.

WORST dining experience EVER at Manheim Pike Chili's in Lancaster, PA! Kat the supervisor thinks it's acceptable to do new employee orientation IN the restaurant right next to customers. No ear phones were used and even though the music was very loud, I could hear "employee orientation" in one ear and music in the other. Stressful, aggravating dining - wish I would have just stayed home. We have been going to Chilis for MANY years and never experienced such a horrible dining experience. Guess it's hard these days to get reasonable, competent management. Definitely cannot recommend after this!

We entered the restaurant took a bit to be seated and waited 1/2 an hour for our one and only dish. The small burgers were both burnt pretty bad. Renee’s dish was cold as if it had sat for awhile. I ran out of my drink and the waitress never came to our table to refill our drinks which were supposed to be free. I realize that labor is hard to come by but could have been more courteous to her customers. I think we are done with chilis for the time being

I ordered chips & Queso and every single time they forget my salsa, I’ve called and complained, I drive an hour out of my way everytime I order and they always forget the salsa. It’s supposed to come with the Queso so I don’t understand what they don’t comprehend. I’ve called and complained and didn’t offer a resolve. Im pissed waste of money and gas screw chillies!!

Had dinner at the 4401 North Kings Hwy, SC, last night, and the service was great. Our server, Jonathan Byrd, made our time there great this time. Our food came quickly, hot, and the order was correct! He did a great job as our server, and recommend him if you go there! Recently we had a very bad experience with a server, and decided to give this place a break, but our grandson loves to go there so we decided to try again. Glad we did since the last two servers did an excellent job! Jonathan made our night with his positive attitude and service! Take note to the server there that needs more people training! You are not as good as you think you are!

The service and food was great. We did not have to wait long and the customer service we received was excellent. I definitely recommend Chili’s on San Bernardo. The managers are very nice and courteous too.

The store on 119 and metcalf is THE WORST PLACE TO GO TO… from customer service to wait time to food quality.. we waited one hr and a half for a salad and 2 burgers … don’t waste your money and your time… horrible food as well.. 🤢🤮🤮🤮 NEVER AGAIN

Placed and online order tonight... decided I wanted chili's for my birthday... what a horrible idea on my part. Went to pick up the order. glanced at the salad that I had to pay an additional $1 to get and thought... nah! this looks really small..let me just check it when I get to the car. Get to the car and take it out. I could count the pieces of lettuce in this salad - it was 10 pieces if you would like to know. I go back into the to go area because I felt that surely this is wrong, and they will remake it. I requested that the salad be remade. The little girl with the stank attitude told me that is the portion. So I am supposed to eat cheese and croutons with salad dressing? Her response, we can take the cheese off. Needless to say, she needs to be thankful it was my birthday.... she needs to learn customer service. So I told her that I wanted to speak with a manager. She leaves and returns to say that the manager is busy right now and will be there when she can. I asked if there was another manager on duty.. she sarcastically stated the manager is busy and said she would be with you when she is done. So THIS bad attitude is strike 2. So the manager comes, as she walks up I told her to hold on I am getting the rest of my $32 order so I can get my money back. She said something as I was exiting but I was no longer interested in hearing. Mind you, this manager was sweet and pie. She explained this is the portion size. So basically, Chili's is charging more to give less..not in this economy... She told me she would credit the money back to me and I could keep the food. Nope... dont WANT the food... that is the purpose of giving it back and wanting my money back. Once I am not happy, I no longer want anything to do with you. So then I ask about a receipt of proof that my money was credited. She said since I placed the order online she couldnt give me any proof but it takes 5 days and if its not there in 5 days, just contact the location and they would issue the credit again... so NOW I dont have my birthday meal, I dont have proof of the credit, I have to wait on my money to come back, AND should there be an issue, I have to wait again. Chili's you have officially seen the last of my business. I will be posting on EVERY site about this piss poor encounter. Abilene location off Hwy 351