The Children's PlaceReviews of childrensplace.com

False advertising from this company!! Shopped online at the children's place and what poor practices this company has! First of all, received an email from them where it states free shipping everyday, no minimum. But then when you try and shop it states you need $50 for free shipping. I was getting a gift for my niece and after several days they cancelled one of the items. Not a problem, however you need to spend $50 to get free shipping. They didn't send me a code for shipping or any discount as an apology just cancelled the item. Now I can't even go on and reorder in a different size because I am not spending another $50. And I needed this item to complete the rest of what I bought. So now I don't want any of it so I'll need to go out of my way to the store and return it all once it ships to me! Hopefully I can now find something else at a different store that will ship in time for my niece's birthday! Thanks for nothing children's place!!

I purchased Girls Skinny Jeans 4-Pack Item #: 00196733965560 online. My granddaughter pulled the tag off and wore one pair. She ended up telling me they're too tight. I read the policy; no worn clothes can be returned. I took back the 3 unworn jeans and was told I could not return them unless I returned all 4, therefore I couldn't return them because 1 pair was worn. I'm stuck with $50 worth of jeans because of this asinine policy that benefits the corporation and doesn't care about the customer. Especially in these economic times, I would advise patents to be more careful & mindful of where they spend their hard earned money. I will never purchase from this store again.

Ordered a year ago and still haven’t got a shipping email.

I'm giving it only 2 stars because this is the first time I've ordered online. I usually go in the store. I ordered a few things for my son Wed night, thinking they would be shipped Thursday, Friday at the latest. Well, this thing is still saying it's being processed, it's been 4 dang days, but the weird thing is that it says it's arriving on August 20, which is Tuesday. I ordered some things from Carter's at the exact same time I ordered from here and Carter's is being delivered Tuesday, August 20. So, The Children's Place should be delivered that day as well, at least you would think, and it says it's arriving that day, but why didn't I get a email saying it was shipped and why does it still say it's processing? I'll add a screenshot below with it circled so you all can see. Also, I've emailed them trying to find out some info twice, but haven't been responded to and just found out today that they can't even be contacted on weekends, I can't believe that. The store itself is even open on weekends. Anyway, I need this order quickly and there's no reason whatsoever that nothing at all has been done other than them taking my money. Quick edit: I couldn't add a screenshot.. sorry 😔

I placed an order and it was sent to an incorrect address, which is an office complex. Instead of correcting my address and re-shipping it to me, they offered a $20 rewards. In order to get this reward I have to purchase more items, not just the item that is list. HORRIBLE SERVICE. I guess for your company THE CUSTOMER IS ALWAYS WRONG!!!!!!! Last time I will do business with Children's Place. Only reason I did not place the order with Amazon is that is the item was not available so it would not arrive on time.

I reached out for customer support twice l —- no one ever responded to me. I have two case numbers for follow up to my inquiries but apparently they are so understaffed or so unconcerned they do not bother to follow up (Case CU-1244828 and Case CU-1240740). I needed to return one of the shirts for a different color and the hoops you have to jump through for an online return are seriously not worth the quality of what shows up in the box. One of the most disappointing experiences I’ve had in a very long time. They should be shut down. 7/21, 7/24 and 7/27 were the dates of my experiences attempting to get in touch with someone and exchange/return the shirt.

The children's Palace needs to improve customer service. Respond time is slow and long and the problem is not resolved.

I placed an order online for $55.29. I woke up today to see an additional charge for $55.45 pending on my card. When I called I was told online orders always have 2 charges: an authorization charge and the actual charge. I've ordered online many times with them and this has never happened. Not only that, but this is not a type of transaction that would require an authorization charge. The price was not going to change from the day I ordered it from the day it shipped. Usually authorization charges happen at the gas station, for for delivery or when there is a tip involved. That makes sense because the tip amount can change . I've never bought clothes from a company that feels the need to hold extra money just because they feel like it . So now I have 2 charges on my credit card for 2 amounts and they are telling me it takes a week to clear. I asked them what would happen if I didn't have the available credit or used a debit card instead, and they didn't have an answer. They refused to do anything to rectify the situation. I asked for a manager which they also refused. I asked for a gift card and they said $10 would be automatically applied to my account. I wish it would have just been sent as a gift card in separate email because I don't see it credited yet. I've ordered most of my kids Easter clothes and other clothes earlier this year with no issue. I'm not sure why they started doing these holds but they shouldn't. If I place an online order for a certain amount, that is the amount I would see debited from my account. I should not have to deal with duplicate charges when the money is already guaranteed otherwise why would you allow the order to go through is the card did not have the money available in the first place. I will not be ordering online with them again until they rectify this. I'm not going to pay twice for a single order! Absurd and inconvenient in this economy where every single dollar counts. Waiting a week to get my own money back is absolutely absurd and the fact they don't offer anything more than an sorry is incredibly poor service. They don't deserve your business even with their never ending sales...