The Children's PlaceReviews of childrensplace.com

I have not had any problems with receiving items I ordered from The Children's Place and the clothing I have received or gifted has been satisfactory. My only complaint with this company is that their customer service department is outsourced to a different country and there is a HUGE language barrier, making it almost impossible to get a simple question answered. I just spoke with a representative today and I had to ask her several times to repeat herself because I did not understand what she was saying and, to be honest, I don't believe she understood what I was asking. It took approximately five minutes for her to not give me an answer to my question and that is extremely frustrating. I placed an order to send to another family member and (my mistake) I did not change the billing address to my address for my credit card information. All I wanted to know was if the order would go through as it was or if I needed to cancel the order and reorder due to the wrong billing address. She rambled on and stretched out sentences but never answered my question. Eventually I had to talk over her because she just wouldn't stop with her pointless talking, thank her for her time, tell her I was calling my credit card company for an answer and hung up. I have made the same mistake ordering from Carter's, called their customer service line, spoke with a US based representative and was actually helped by that Carter representative. Carter's customer service is exceptional!!!!! Today's conversation was pointless and a waste of time. This company needs to do better if they want to retain customers. They should operate US call centers, provide better training for their overseas representatives or reopen more stores. Something! What they are doing now obviously does not work.

This is more of an update to 5 star review I left recently. Have ordered a few times over the years. Overall good. But my last order qualified for free shipping at the $20 mark which is excellent and then I went back to place another order and they changed it to a $40 min no explanation upon asking customer service and I will say in general their customer service is slow and lacking attention to detail. Just a general answer not really an answer to a specific question is not useful. I don't like their flip flop policies but I do like their clothes and sales.

First of all I am a card holder I love the sales being a card holder brings. I have 4 children and my cart is always loaded down upon check out spending $200-$400 at a time. So I would say my opinion should matter and hopefully be considered. Also love the recently added my place bucks. Love the clothing here. Super cute. Things I think need improvement: the quality of the boys denim jeans. They wear out in just a month of wear and holes start. So if I can help it I will not order jeans from here. However I have two boys one is pretty average and fits almost anything in any brand. So i always shop else where for his jeans. My kids dads side of the fam are pretty big and tall people. So three of my kiddos were big babies, big toddlers and now big kids. So i buy the jeans for my husky boy Husky 7’s. Please keep them stalked, I have a hard time finding any in his size in the cargo pants and husky straight stretch. This tells me that husky sizes are in pretty high demand. Which brings me to my second: Since we are seeing alot of young kids on the bigger side It would be great If The Childrens Place offered the cute toddler prints in bigger sizes. My 3 yr old is in 5/6 tops and just starting pre school. So she has to wear older girl clothes. She cannot wear the cute first day of preschool shirts because its not offered this is just an example. And I shop the leggings in capri size 7/8 for her pants. Would love it if skinny jeans were made in her size. All of my children have this issue. My pre k son wears 7/8’s and is 4 yrs old. So he wears clothing thats much older looking then his age. Please offer some of the cute toddler prints in larger sizes. Also the girls print leggings are only good for one or two wears and the knees are so faded. So i only buy the black leggings because they seem to hold their color for a while in the knees. The girls graphic tees I used to love but seems like for the past yr they changed the material to thinner and cheaper. They look old and raggy in a months wear meanwhile the boys graphic tees are still crisp and vibrant. I will still continue to buy but I would rate higher and shop more if the durability was there for real kids and sizing.

Pros Good quality children's dresses. Cons Inflated price. And they always sell it at 40- 60% off.

Nice clothing, friendly staff. The bad part is, they send about 9 emails to my email A DAY. I had to unsubscribe.

I really liked this place but I've been ordering jeans for boys and they ripped super fast it has happened twice where my son's pants ripped from the crotch area and the second time from the back area. My son was embarrassed both times and they are expensive because of the quality. Do not buy jeans from here.

The Children's Place is a good place to shop for cheaper, affordable kids clothes. The clothes are low priced but still of reasonable quality, the shipping and customer service is okay. The sales are usually pretty good and you can sometimes get free shipping. Some of their clothes do not fit my kids very well. It seems like the clothes at The Children's Place are always too short and wide for my kids. However, I do like their little girl's leggings. They are a great deal for the price, and they fit well.

good company