The Children's PlaceReviews of childrensplace.com

I placed an online order on Monday 10/14/24, my order is Still processing as of today 10/18/24 but the expected arrival date is 10/21/24. Called CS and apparently they are not located anywhere within the US as I was told it takes 3-7 business days for processing orders and today is the 19th so my order should be shipped sometime this weekend but it will still take 7-10 business days for my order to arrive. CS spent most of the call counting the days and estimating dates instead finding out WHY my order is still processing and basically giving me Scripted answers from whatever country she is in where it's currently Saturday 10/19/24. I am extremely skeptical that my order will be shipped and arrive anytime soon. Unable to cancel the order at this point since it's Processing for days on end.

Horrible shipping. You place an order and get an expected arrival day......FALSE. Its 7-10 days AFTER! Very misleading!

children place ce permettent d'annuler les cartes cadeaux.... Nous nous sommes déplacé avec les enfants, avons choisi leurs vêtements et rendu à la caisse, le commis nous signale que notre carte cadeau n'est plus active pour éviter les fraudes.. quelle fraude ? C'est une carte prépayée avec une limite. Le commis nous dit que est fréquent, qu'il ne peut rien faire même si je lui signale que cette façon de faire est illégal. Il reconnaît la faite de la bannière mais nous réfère aux service à la clientèle. Un coup que l'affaire sera réglé, je ne ferai plus jamais un achat là en plus de ne plus recommander cette bannière..

I found out their site was in budget so I subscribed for their texts to get a discount. Then I ACTUALLY go and shop. Upon selecting the gender, I see there is only FIVE things available in the whole site, 2 being the same thing just different design. I have boys ages 5+. If there's better infant boy selections that does not even matter when the aged 2+ girls options are 14 pages long!! Change your name to Girl's Place because that's a way more obvious and fitting name!! At least then I could say "oh 👐 okay, not for us". Instead of thinking it was all inclusive.

Worst customer service and handling shipment ever. I bought my son items for the start of the school year because of the hectic day to day handling an infant and a toddler I ordered all online to make sure that it gets delivered to my home. On top of it a payed extra $15 to expedite the shipment. When the parcel arrived to my surprise the items delivered to me was not even what I ordered. Instead of them telling me that the delivery company will pick it up and that my order will be shipped out ASAP. They gave me two options in order to receive the refund back. Either to drop it off to a children’s place location or Canada post. This made life extra hectic. To my surprise all the items that I had originally bought is not at an increased price tag than what I bought them for.

Oh Children Place... I have 12 grandchildren I enjoy buying clothes for and have been going to Children's Place for over 10 years. NEVER AGAIN WILL I BUY FROM THEM!!! We moved from our home to apartment and not all addresses were changed. I called after not getting a bill and had address changed, still no bills. So now they feel I'm responsible for late fees but they never changed the address in there system and plus switched me to paperless statements. So after 3 different calls of my valuable time and trying to get help they refuse to wave the late fee. I refuses to pay for there irresponsible employee not doing there job. So for the amount of $14.94 they have lost a heck of a lot more money by loosing me as a customer. In the end they chose to try and collect this fee ,yet lost my business of Hundreds of dollars by losing this Nana's business. I win, they lost a lot more.

Shipping dates are lies. Promised yesterday, but I finally logged in today and saw it was just picked up by the carrier. Also, they sent me over 35 emails in 4 days and NONE were related to my delayed purchase. I contacted customer service and received no reply. Would give zero stars if I could!

Let’s Start With Receiving Your Order & It’s Missing 6 Items!! Yet My Order States These Items Have Been Shipped & Of Course I’ve Been Charged For Them!! Oh & Although They Don’t Sell Lubricating Jelly Had A Whole Tube Of That Inside The Box!! Customer Service / The Managers Just Say “Sorry” Oh & My Missing Items Will Take 7-10 Business Days!! Uploads Picture & The Manager Asks Which Item Doesn’t Belong .. They Sure Know How To Make You Boil .. Ma’am The Lubricating Jelly!! Do You Sell That? Her Response No .. Me, Exactly, So I Can’t Order That From You! It’s A Picture You Would Think That’s The Obvious Item In A Spread Of Clothes I’d Be Referring To.