The Children's PlaceReviews of childrensplace.com

The worst customer service. Waiting for my order since Nov! I have written with no response. There customer service agent said it will be shipped by another courrier on Dec 6th... And hung up!! Needless to say still haven't received my order. Canada post strike started on Nov 15th why would.yoi continue to use the same courrier??? Knowing clients would not receive their purchase and become operate and frustrated. So disappointed with the service all.around.

I can understand if they updated their website to reflect or even acknowledge the delay in shipping. However, they’re still advertising and telling people to shop - but can’t be bothered to respond to customers who have purchased and haven’t recieved items since November. They’re actually advertising Christmas pajamas KNOWING there’s no way anyone will get them before then - mine still haven’t shipped from November. And on top of all this? They’re muting anyone who comments on their instagram calling them out and warning others! Disgusting company and at this point, it’s theft. Will be reporting.

Placed an order on Dec 6th that was never confirmed or shipped. I canceled the order and bought what I needed elsewhere. At 2:20 a.m this morning they charged my account for the order overdrafting my account and somehow mysteriously shipped it as well. This order was placed 9 days ago and cancelled 5 days ago. Im not sure who is running this business now but they should know that going around taking money from people with out consent is THEFT. Ive sent 2 emails and will give them 24 hours to respond before contacting the BBB.

Absolutely ridiculous that no updates are being given on recent orders. Unacceptable that they take your money but dont even have a disclaimer that delivery could be impacted by CP strike. Poor Customer Service through and through. Will never purchase from this store again; would rather pay a bit more at H & M or Gap Kids and actually receive my items. No avenues to even obtain/redirect your items through pick up? Pitiful.

Purchased items online during the Black Friday sale. When the order arrived, one of the items ordered was missing. Contacted Children’s Place customer service to try to get them to simply ship the missing item, but the customer service representative informed me that she could only provide me with a “reward,” which wasn’t even enough to repurchase the missing item now that the sale was over. However, I was willing to use the “reward” and pay the difference. The representative did not tell me at the time that I needed an account in order to use the “reward.” I had checked out as a guest and do not wish to create an account. When I contacted customer service a second time to inform them of my issue with the “reward,” the representative offered to refund the original payment which was a gift card so I could repurchase the item. When I hadn’t received the gc to my email 2 days later, I had to contact customer service again to be informed that it would take 3-6 weeks for the gift card to process. Neither of these solutions would’ve been acceptable to me if I was provided with all the information at the time they were offered. The condescending supervisor, Jason, told me, “He would keep this in his head and coach his representatives in the future,” but I now have to wait 3-6 weeks to see IF my order issue gets resolved. I hope this helps someone else make a more informed decision on how best to resolve an issue with their order. Note: retail stores cannot help with online orders issues; store associates will simply tell you to contact online customer service.

Shipped via Canada Post during strike. No communication from TCP. Customer help line claims they have no way to contact shipping warehouse. Nothing on website advising of delays. After 4 weeks some sort of communication/plan is owed?

Typically a decent group to deal with but with the Canadian postal strike CP has chose. To simply have your packages wait in their warehouse rather than seeking out other shipping options. NOT ACCEPTABLE. Right now… DO NOT BUY FROM THEM! ( Lululemon can get your stuff to you in a day!!)

I’m extremely disappointed with my recent experience with The Children's Place. I placed my order on November 14th, but due to the Canada Post strike, my order has been sitting in their warehouse for weeks. Despite sending two emails (on November 20th and 27th) to inquire about my order, I received no response from customer service. It wasn't until I called them on December 12th that I received any update. The representative informed me that I need to wait until the Canada Post strike ends for my order to be shipped. Apparently, once a shipping label is created, it cannot be changed. This policy is ridiculous and unacceptable. The Children's Place should have had an alternative shipping solution in place during the Canada Post strike. Their lack of communication and inability to adapt to shipping disruptions is appalling. I would not recommend The Children's Place to anyone due to their extremely poor customer service and shipping issues.