The Children's PlaceReviews of childrensplace.com

I have been a VERY loyal customer of theirs for YEARS, but they have definitely declined in service. I have been waiting for a package for 3 weeks that appears to be in a FedEx facility (based on tracking), but FedEx claims they can't open an investigation without The Children's Place (TCP) filing a claim. Of course, TCP doesn't want to file a claim, they only offered me a PARTIAL refund instead! I had one LARGE order (65 items) that they broke up into 4 packages; 3 arrived, 1 didn't, and it has 26 items in it. I have 4 kids and was buying matching items for an upcoming family vacation. Now, I'll have to find out how I can return the items for a FULL refund without paying for return shipping, since I paid online. I don't want SOME of the items, I want them ALL, that's how matching works. In the past they would only offer a store credit if I paid online via PayPal and returned in store. I DON'T want a store credit because I don't want to shop with them anymore. I ASKED them to file a claim with FedEx because my goal is not a refund, my goal is to receive my items. They just want to give me some of my money back and said I can buy them again (I used rewards that I had earned [which they won't reissue], most of the items were on sale, and MULTIPLE items are now out of stock in the sizes I ordered, so I litterally CAN'T just "repurchase" the items with the money they want to refund). OH! And they REFUSE to refund the TAXES on the items I paid for and never received!!! That is THEFT!!! I'M SO FRUSTRATED!

An item was missing from my order. There is no phone # to call, so I sent an email. A month later I get a response that they will replace the item, and the I haven’t heard anything since (order placed in Oct 2024). I sent a second email and have not heard anything back. Absolutely unconscionable to take someone’s money without giving them what was paid for, and then ignoring requests to make it right.

Great quality at affordable prices and they delivered on time too!

I agree with everyone else. Shipping takes FOREVER! I ordered clothes from Old Navy the same time I pkaced an order at Children's Place and it came in 3 days. And for the person who said to puck it up in store instead of shipping, the nearest Children's Place is approximately 68 miles away! No thanks. This company won't be around much longer.

Dec 2nd I ordered 2 sets of PJs for Xmas gifts to give at family party out of town on Dec 22nd. Dec 9th the status was still processing so I called to see when the order would be shipped. I was told there was a delay in updates but it had been shipped and I would receive the parcel on the Monday (lie #1). Wednesday still no parcel and my acct still said processing so a 2nd call was made. This time I was told there was a delay in shipping. I asked for a refund at this time but was told that was not possible. I told the woman that the policy stated a refund was not possible if it was confirmed and complete but my order was processing and she had already confirmed not shipped. She asked then if I would accept a store voucher and I said no a full refund only. She said she would process and I would see the funds credited in 5-7 business days (lie #2). Dec 20th I received an email to say order had been shipped and on its way. Call made to a very noisy call centre to ask what was going on. I demanded to speak to a manager but was assured that I would get a refund and to ignore the email as it was the system updating and my order had indeed been cancelled and it was noted refund processing (lie #3). Dec 24th parcel arrived, phone call made to call centre and was reassured all calls had been documented and that I was to receive refund 5-7 days (lie #4) but if I could kindly take the parcel to my local The Children’s Place. Not a problem as full refund included the shipping costs I had paid so was prepared to return the parcel to store. Jan 6th no refund received so yet another call made. This time I was told that there was no refund because I had received the parcel! (3 weeks after order and 2 days later than when needed) At this point it’s not about saving the $7 shipping cost which I will now lose by returning the order to the store but it’s about principle and the organizations lack of trustworthy customer service reps. This is a complete gong show! The frustration I have endured with this company and the Indian based call centre is unacceptable and absolutely disgraceful. Not only does this company not follow through on their promise but also their own refund policy. If you can buy children’s clothes from other stores I highly advise!!

This company should change their policies to allow returns or exchanges by providing your credit card. Instead, you have to have a physical receipt. I spent half an hour on the phone with India before I could get a copy of my receipt emailed to me in order to even make an exchange. Let’s get up to date with the times and allow returns or exchanges with your credit card! I don’t plan to shop here again.

We ordered 6 sets of Christmas PJs for our family on Dec 7th. When it hadn't shipped more than a week later, we called to follow up our order and were assured it would arrive by Dec 23rd. When it didn't arrive on the stated date, we called back to say cancel our order, it hasn't shipped and we want a refund as it wouldn't arrive before Christmas. We were told someone would get back to us within 24 hours...of course when they didn't, we called back again on Christmas eve and were told it's now shipped and arriving Dec 27th. No solution offered other than wait for it to arrive after Christmas then return it by mail or in store if no longer wanted. Well it's a New Year and our order still hasn't arrived....maybe it'll get here for Christmas 2025. They'll blame it on the Canada Post strike, but reality is they didn't ship our order for over 2 weeks during the holiday season when every other business used alternate carriers to ship goods and their customer service wasted our time, on all 3 calls the information we were told was inaccurate and incorrect. Never again.

Purchased items to wear on Christmas AFTER Canada post had already started to strike. Instead of finding another carrier to fufill, my items sat for over a month before being shipped. Now I’ll have Christmas pjs that won’t fit my kids next year. Customer service was difficult to speak to and basically lied to me each time I called saying it was on the way. Won’t be ordering again!