Child UniverseReviews of child-universe.com

I have not received my item that was ordered December 5th with express shipping for a Christmas gift. Currently it’s estimated to be delivered on January 6.

The toy I purchased is exactly what I ordered and I am pleased. However, the delivery process was vague and confusing. I was receiving emails stating I had received the product, even asking for a review when I had not received it. Additionally I tried the customer service phone number which didn’t work and received no reply to an email I sent. Customer service is very poor and I had to assume I was not going to receive my order. However, at the last minute I did receive it, more than two weeks after placing the order.

I ordered an item on Dec 1, 2025. I was given a tracking number that nows comes up as invalid. I have called and emailed with no response. Now I'm out $50 and missing a Christmas gift for my grandchild.

Love this puzzle! We have one for each of our children. They’re made well and adorable!!!

Packaging protective, item nice, colors pastel.

Lovely people in customer service who helped me out when my order was slow to arrive. I ordered from this company on Etsy in first week of September and just received the items in first week of November. I was concerned about where the items were and why I didn't have them. The company told me that the delivery company needed my telephone number to process the delivery. So I gave it but was a bit uneasy as I didn't feel this was usual...but then I hadn't ordered handmade products from small businesses in Ukraine before. After this the products were still slow to arrive and I didn't have any updates of delivery dates on Etsy. So I raised a concern on Etsy and was given a refund in seconds when I hadn't asked for a refund but had asked for delivery. Child Universe contacted me and told me my items were a few days away. They were delivered soon after that contact. Child Universe insisted I keep the products and the refund. So grateful as I have no idea how to return a refund!?! And I don't want to return the products as I am happy with the quality and intend to give them as Christmas gifts.

The puzzle arrived safely. It is very well made and very attractive. The delivery took a bit longer than I expected, however considering that it was made in the Ukranine, I think that it was fine. Honestly, when I first started the order I was surprised to learn that it was coming from the Ukraine. A couple questions I had were answered promptly. I am happy to able to help someone in the Ukraine continue their business!

Everything is fine