Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe reviews

127 approved reviews, newest moderated first

Ashley S.
Jan 30, 2026
Still haven’t received my item and…
Still haven’t received my item and still haven’t gotten a response on where my item is after emailing and asking the status a week ago. Poor customer service, not shipped in a timely manner.
Response from Child UniverseFeb 11, 2026
Dear Ashley Stuart, Thank you for taking the time to share your feedback. We’ve reached out to you by email regarding your concerns. Please check your inbox when convenient. Your satisfaction matters greatly to us, and we’re committed to helping resolve this. Kind regards, Pavel Child Universe Customer Care Manager
Report
Brittany
Jan 23, 2026
Product not received
I placed my order on January 4th. I have yet to receive my order or an update on shipping. I have emailed the company twice with no response back. The money has already come out of my bank account. If I do not hear back from them I will report them to the better business bureau.
Response from Child UniverseMar 9, 2026
Dear Brittany, Thank you for taking the time to share your feedback with us. We truly value your input. We have reached out to you via email to further discuss your concerns and would kindly ask you to check your inbox when it is convenient for you. Your satisfaction is very important to us, and we are dedicated to resolving this matter as quickly as possible. Kind regards, Lana Customer Support Team
Report
Melisa S.
Jan 20, 2026
Awful awful awful!
Awful awful awful!! Do NOT order anything! I ordered the personalised car garage for my son’s birthday, paid for express shipping which confirmed delivery between 9-14th Jan. I receive an email on the 13th saying it’s delayed until 23rd! A week after his birthday. I naturally contact the company to complain and request a refund. The customer service got in touch to say “we never promised delivery by the 14th send us evidence we did” I’ve done this and they have now decided to ignore me!!!! I have since received an email from FedEx asking for customs and taxes payment for the item! £62 on top of the already £221 I have paid! disgusting, awful company!
Response from Child UniverseMar 9, 2026
Dear Melisa Seferovic, Thank you for sharing your feedback. We’ve contacted you by email to discuss the matter further — please check your inbox when you have a moment. Kind regards, Lana Customer Support Team
Report
Carri G.
Jan 15, 2026
I still have not recieved my item
I still have not recieved my item
Response from Child UniverseMar 9, 2026
Dear Carri Goodman, We appreciate you taking the time to leave your feedback. Our team has sent you an email regarding your concern — please review it at your convenience. Kind regards, Lana Customer Support Team
Report
Shamron S.
Jan 6, 2026
Ordered and paid for expedited…
Ordered and paid for expedited shipping. Item was due to be delivered before Christmas. Customer service was great but once item had shipped, I’m having trouble getting a response from customer service. When I check the tracking number it states item left facility but has stated this for 14 days now. Will update my review if and when product is received.
Response from Child UniverseMar 9, 2026
Dear Shamron Stambaugh, Thank you for your message and for sharing your experience with us. We have emailed you to follow up and assist further — kindly check your inbox when possible. Best regards, Lana Customer Support Team
Report
Emily C.
Dec 31, 2025
Even though shipping to the United…
Even though shipping to the United States may take a while, just trust the process because once the product gets to you, it’s worth it!
Report
Danielle
Dec 30, 2025
Item not shipping/no customer service response
My tracking number just says USPS awaiting item (12 days now). Phone number does not work. Emailed twice with no response. Feeling like I got scammed.
Response from Child UniverseMar 9, 2026
Dear Danielle, We truly appreciate your feedback. Our team has reached out to you via email to help address your concern — please take a moment to check your inbox. Kind regards, Lana Customer Support Team
Report
Tressa F.
Dec 24, 2025
Never received my order
Never received my order. I ordered the first week of November it’s now December 23rd and I still haven’t received it. The tracking number they gave me was invalid. Buyer beware! I think this company is a scam
Response from Child UniverseMar 9, 2026
Dear Tressa Fasula, Thank you for bringing this to our attention. We have sent you an email to discuss the issue and assist you further — please check your inbox when convenient. Kind regards, Lana Customer Support Team
Report