ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
chidog.com
Website
chidog.com
Category
Pet Stores
Location
Claremont, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Company is doing well. Unfortunately, my dog is too picky and won’t eat the food. I have tried everything suggested as well as adding different flavors.
Response from Chi DogSep 19, 2024
Hi,
Thank you for your feedback, and we're sorry to hear that your dog isn't enjoying the food. We understand how frustrating that can be. Every pup has its unique preferences, and we appreciate the effort you've put into trying different options.
If you ever decide to give us another shot or have any other questions, feel free to reach out. We're here to help!
Wishing you and your dog all the best,
Chi Dog Team
LH
Lori H.
My order
I realized after receiving my order that I can make this at home
Response from Chi DogSep 16, 2024
Hi,
We’re sorry to hear that you feel that way. Our ingredients are readily available at most supermarkets, and you're welcome to prepare your own food. However, we take pride in offering a convenient and balanced option, saving you time while ensuring top-quality nutrition.
If you ever need further assistance or have any questions, we’re here to help!
Best regards,
Chi Dog Team
JS
Jerome S.
Excellent product and customer service
The Chi Dog product and customer service are excellent. We have been feeding our dog the Water Diet for a couple of weeks. She likes the food, and we do not have to struggle with her finishing her meals. We use the food from Chi Dog to give her medications in between meals, and she has been cooperating with taking all her meds. We think that the Chi Dog food is the best diet for our dog with her multiple medical conditions.
Response from Chi DogSep 16, 2024
Hi Jerome,
It’s great to hear that your dog likes the Water Diet and that it has made things easier for you as well. We appreciate your kind words and are always here to help. Just let us know if you have any concerns.
Best regards,
Chi Dog Team
LL
Linda L.
My beagle Joy with allergies has been…
My beagle Joy with allergies has been eating Chi Dog Metal for 4 years. She loves eating all of it. A Natural food with no fillers, no additives, no chemicals, no dyes, this is why she eats Chi Dog!!
Response from Chi DogSep 11, 2024
Hello,
We appreciate you sharing your experience that Joy has been enjoying the Chi Dog Metal diet for four years. We value your opinion and are dedicated to providing dogs like Joy with healthy, nutritional food!
Please don't hesitate to reach out if you ever need anything.
Warm regards,
Chi Dog Team
CO
Connie
So pleased with the Chi food
So pleased with the Chi food. I have seen so much improvement in one of my dogs that had a terrible limp
and spent a lot of time and money at our vet with no results. She was free of limping after less than a month.
Ordering was easy and they were open to any changes I had to make each month.
Response from Chi DogSep 11, 2024
Hi,
It's great to hear that your dog has improved and that her limp has gone away after starting Chi Dog. We're also happy to hear that the ordering process has been smooth for you and that we've been able to accommodate your changes each month.
If you ever need anything, don't hesitate to reach out!
Best regards,
Chi Dog Team
IN
Inessa
Adding phosphates to dog food labeled…
Adding phosphates to dog food labeled as kidney supportive is idiotic. Please educate yourself on what a kidney supportive diet is actually like.
Response from Chi DogSep 10, 2024
Hello Inessa,
Thank you for your feedback. At Chi Dog, we take great care in formulating our diets using a holistic approach combining Eastern and Western veterinary medicine. The Water Diet uses whole, natural food ingredients to support kidney health. It’s important to understand that this diet is not a prescription diet, but instead, it’s formulated to support the kidneys naturally through balanced nutrition without relying on highly processed or restricted ingredients. Unlike prescription diets that may lack the diversity of natural, fresh foods, Chi Dog uses human-grade, whole ingredients like pork, pearled barley, sweet potatoes, and peas, all thoughtfully selected based on their cooling, neutral, and hydrating properties.
The addition of minerals like phosphates is intentional. Phosphates, when properly balanced as they are in the Water Diet, play a vital role in supporting healthy metabolism and are not harmful in a carefully formulated diet. The Water Diet was developed by two practicing veterinarians and a board-certified veterinary nutritionist, who worked together to ensure that this formula meets all AAFCO nutrient requirements, including careful phosphorus management for kidney support.
For a deeper understanding of our approach and ingredients, I encourage you to visit our website at Chi Dog. We firmly believe in the power of real food as medicine, and our Water Diet is a testament to this belief.
Thank you again for sharing your concerns. We’re happy to provide additional details or address any further questions.
Warm regards,
Chi Dog Veterinary Technician
AB
Anthony B.
So far I've noticed some improvements…
So far I've noticed some improvements with this food with my dog. I have noticed her hunger is not as much as it used to be so she seems more satisfied. When the
Response from Chi DogSep 10, 2024
Hi,
We're happy to know that you've noticed positive changes in your dog's appetite and satisfaction with the food. It's always encouraging to know that our recipes are making a difference.
If you have any other observations or need further assistance, we're here to help.
Best regards,
Chi Dog Team
SK
Stacie K.
The only thing I would say is that the…
The only thing I would say is that the plastic can crack in the freezer and leak in your fridge.
Other than that… this change in diet has been great for my elderly dog. He had cancer and kidney issues and liver issues and people who see him most often tell me there is a positive chance in his disposition and energy. So that’s all can hope for at his age.
The portions seem small.. but actually I have not seen any difference in his already fit shape.
Response from Chi DogSep 11, 2024
Hi Stacie,
Thank you so much for sharing! We're happy to hear that the diet change has made a positive difference for your dog, especially with his health challenges. It's wonderful to know his energy have improved.
Regarding the tray, this can sometimes happen when the dry ice comes into contact with it, but we use food-grade dry ice, so the food remains safe. We appreciate your feedback and have taken note of it.
If you ever have any concerns, feel free to reach out!
Best regards,
Chi Dog Team
