ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
chidog.com
Website
chidog.com
Category
Pet Stores
Location
Claremont, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Pork ie.water diet well accepted. Very fresh. Wood diet not a fav here. Looking to try fire next.
Response from Chi DogApr 29, 2026
Hi,
Thank you for sharing your experience!
We’re glad to hear the Water Diet (pork) has been well accepted and that you’re happy with the freshness. Every dog has their own preferences, so it’s not uncommon for one recipe to be a bigger hit than another.
We hope your pup enjoys the Fire Diet next—many dogs love it! Please keep us posted, and feel free to reach out if you need any help finding the best fit.
Thanks again for your feedback!
The Chi Dog Team
ES
E S.
My pups love Chi Dog
My two rescue fur kids absolutely love the Fire and the Water diet packs! I can tell that they’re moving and feeling better due to a healthier brand of food, plus they savor every last bite they’re served. Also, the shipping/delivery process has always been smooth and error free. I’m so pleased with this company!
Response from Chi DogApr 23, 2026
Hi,
Thank you so much for your review!
We’re happy to hear that your pups are loving both the Fire and Water Diets and even more that you’re seeing them feel and move better. That’s exactly what we hope for with every meal we send out.
It’s also great to know that your delivery experience has been smooth and reliable. We truly appreciate your trust and support, and we’re so glad to have you and your fur kids as part of the Chi Dog family!
Thank you,
The Chi Dog Team
JG
Julie G.
Friendly informative customer service…
Very quick customer service response time
Response from Chi DogApr 23, 2026
Hi,
Thank you for your feedback!
We’re happy to hear you had a positive experience with our customer service response time. Providing timely support is very important to us, and we truly appreciate you taking the time to share this.
If you ever need assistance again, feel free to reach out.
Warm regards,
The Chi Dog Team
ST
Stacie
My dog loves the food
My dog loves the food. The shipment arrived when expected. The serving size instructions were easy to follow in transitioning to the new food. Overall, a great experience with the company.
Response from Chi DogApr 22, 2026
Hi,
Thank you for your kind review!
We’re happy to hear that your dog is loving the food and that everything—from delivery to the feeding instructions—made the transition smooth and easy. That’s exactly the experience we aim to provide.
We truly appreciate your support and are so happy to have you and your pup with us!
Warm regards,
The Chi Dog Team
RR
Ralph R.
Neither of my 2 cats like the food
Neither of my 2 cats like the food. Tries gently heating it, adding warm broth. No luck
Response from Chi DogApr 22, 2026
Hello,
Thank you for your feedback. We’re sorry to hear that neither of your cats took to the food.
Cats can be especially particular, even with gentle warming or adding broth, so we understand how frustrating this can be. Sometimes a slower transition, mixing a small amount with their current food and gradually increasing, can help, but we know that doesn’t always work for every cat.
We truly appreciate you giving our food a try.
Thank you again,
The Chi Dog Team
LF
Lisa F.
Fresh foid
The ability to discuss the best food type for our pet is what won me over. The food arrived frozen with a reminder of the correct portion to be fed. Our 6 year old schnauzer loves the food and we had no issues swapping her over.
Response from Chi DogApr 22, 2026
Hi,
Thank you for your kind words!
We’re really glad to hear that the guidance on choosing the right food was helpful—that’s something we truly value. It’s also great to know the food arrived in perfect condition and that the transition was smooth for your schnauzer.
We’re happy she’s loving her meals!
If you ever need anything or have questions down the line, we’re always here to help.
The Chi Dog Team
JM
Joan M.
My experience is overall great except…
My experience is overall great except that sometimes the packaging has slits around the edges and the food is exposed. I am hesitant about feeding him it because he has such a sensitive stomach. I don’t care for the trays that are more elongated. They are much harder to proportion his servings.
Response from Chi DogApr 15, 2026
Hi,
Thank you for your feedback. We’re glad to hear your overall experience has been great, but we’re sorry about the issues you’ve encountered with the packaging.
The trays should always arrive fully sealed, so we understand your concern, especially with a sensitive stomach. If you ever receive trays with slits or that appear compromised, please don’t hesitate to reach out to us.
Regarding the elongated trays, those were part of a temporary packaging change, and we understand they can be more difficult to portion. We appreciate you sharing this, as feedback like yours helps us improve.
Please feel free to contact us if you need assistance.
The Chi Dog Team
CH
Carolina H.
This diet caused a UTI - had to take pup to urgent care
My dog has mitral valve disease so her heart is enlarged. She's on vetmedin and salix and now benazepril. I'd asked Chi Dog what would be a good low protein formula for my dog and her condition and they pushed their turkey formula as one that lowers inflammation, blahblah. A few weeks later, I had to take my dog to urgent care for a UTI. I was so stressed with her care that I didn't connect the dots then but feeding a dog anything that isn't low protein can cause a UTI while their kidneys are already stressed by the heart meds. So - a warning to others with similar situation. Don't let them fool you - if they don't have a low protein/low phosphorus formula, it's not good for your dog.
Response from Chi DogApr 15, 2026
Hi,
Thank you for sharing your experience, and we’re sorry to hear about what you and your pup have been going through.
We do want to clarify that UTIs can have many contributing factors, including underlying health conditions, medications, hydration levels, and individual sensitivities. While diet can play a role in overall health, it is not typically the sole cause of a UTI.
However, we completely understand your concerns, especially with your dog’s medical history. Our diets are formulated to be complete and balanced, but for dogs with specific medical conditions like heart disease or kidney concerns, we always recommend working closely with your veterinarian to determine the most appropriate nutritional plan.
We appreciate your feedback.
Wishing your pup the very best in her recovery.
The Chi Dog Team
