Chick Fil-aReviews of chick-fil-a.com

Dear Chick-fil-A Team,I am writing to submit a formal compliment for an incredible team member named Donata. She was recently featured in a viral video by content creator BigNateTV while working a drive-thru lane.Even though the customer's situation was part of a filmed prank involving a supposed "meltdown" over ordering pizza, Donata had no idea she was being recorded. Her reaction was a masterclass in empathy, patience, and customer service. She remained completely calm, treated the individual with immense dignity, and handled a sensitive situation beautifully.Donata perfectly embodies the hospitality and kindness that Chick-fil-A is famous for. While the creator primarily films in Florida, the exact branch location was not publicly listed. I kindly request that corporate guest relations identifies her branch and routes this commendation directly to her franchise operator. She deserves massive recognition, a promotion, or an award for being an outstanding representative of your brand.Thank you

Great service!

I drove thru Hawks Creek Westworth Village Tx location this morning t 6:50 am and wanted simple grilled chicken nuggets for my lunch and the manager told me "that was a lunch item and it would take 15-20 minutes to prepare." Does it take that long? I have to watch what I eat today and I thought this restaurant would be a good idea. They do have grilled chicken. He didn't even offer a solution like just grilled chicken. I thought he was very rude. I was the only vehicle in line. No one was waiting. They were not busy like most chick fil a's.

Great experience, I recently had a spicy chicken and a Mac n cheese with chick FIL a sauce, the food was spot on as usual. The service was fast and friendly. I may go again today :)

I got there and sat for a hour and waited for my food 20 cars and 20 people left while I sat for to long they tried to bribe me with gift cards and that had no money on them only sandwich’s that we don’t eat we went to ask what the hold up was and they said it was the nuggets that take five minutes to cook and we were first it line

the food was impeccable, as my first time visiting, my husband, kids, and I, were thrilled with our outcome, my son loved the new pineapple dragonfruit summer drink, my husband nd daughter loved their chicken sandwich meal, i enjoyed my chicken tender meal along with the chick fil a sauce! this was so much better then my experience at popeyes last week. 10/10 would recommend definitely coming back again! may god bless!

Chick-fil-A use to be our only choice when going out to ration e s week. NOT ANYMORE! Their prices jumped so much we now have found other places that are more reasonable.

I'm a loyal customer at Chick-Fil-a on Brainerd Road, My nephew and I eat there often but lately(more often than not)the food hasn't been good, and the wait has been very long. I just left there and received some extremely burnt chicken nuggets(12 count)and My fries were missing from My order and again lately this has been happening to Me too many times.