Susan G.
No Accountability for Missing Order
Just ordered a group lunch for my office and it was missing one meal. When I went to the Chick-fil-A website to order, it directed me to another site (DoorDash) to place the order. Neither were willing to send the missing items. Chick-fil-A blamed DoorDash and said there was nothing they could do since it involved a 3rd party. Clearly, they have a collaborate business arrangement or I would not have been directed to their site. DoorDash provided an insufficient "credit" that did not cover the taxes, fees, and tip they expected AGAIN for a meal that didn't arrive and was already paid for. Sorely disappointed in lack of service from both organizations.


