Cheryl's Cookies and BrowniesReviews of cheryls.com

We received a box of cookies for a Christmas and they got MOLDY and we had to throw them out. PLEASE DO NOT ORDER!!!

DO NOT ORDER FROM COMPANY! Delivery instructions were not followed I purchased for my daughter’s birthday and they delivered it to the lobby sat by the restroom in public so anyone could grab a cookie. Instead of delivering to the suite/office name and address all listed along with phone call to recipient. Waste of money and ruined the surprise birthday present.

I wish I had looked at these reviews before I ordered from Cheryl's. I requested for an item to be delivered on 20 February it is already out for delivery five days early. That is unacceptable. I've chatted with a chat agent about it who told me to message back once I saw it was shipping too early. So I chatted again today with someone. I told him what the deal was their response after holding for like 10 minutes was oh I see you're checking the status of your order. No did you even read what I just sent to you. I'm trying to find out why my order is out for delivery five days early it was told to message you guys back about this once I saw that it was out for delivery. Left on hold again no one seems to want to give an explanation then he came back on the line and said oh it will be delivered on the day that you requested. OK if it's already in the town that it is going to five days early I asked him I said so what they're just gonna hold it somewhere for five days even though it's showing out for delivery? Asked him where he got his information and no response of any kind of help. Learned my lesson goodbye Cheryl's shame on you order from somewhere else

Ordered as a Valentines gift on 2/7 and was charged to my PayPal on that day Delivery was promised on or before 2/13. By Valentines Day cookies still were not delivered. In tracking I found they had not even been shipped yet!’ Customer Service had NO explanation of why they had my money but no intention to deliver the cookies. I would NOT recommend this place. Seems like a SCAM to me.

Cheryls is not to be trusted. They give you a delivery date and miss it by over 10 days. You cannot count on them at all. Buy elsewhere.

Cookies are delicious! Definitely overpriced, but maybe not compared to other mail order gifts. I’m just not sure as I don’t do mail order treats much. If you watch for sales and coupons you can get them for around $1/cookie. I have ordered from here multiple times for myself and as gifts. I have had a couple deliveries be a day or 2 late, but my most recent delivery was 3 days early, to Indiana, even with the impending ice storm. I’d say if date it’s important order way ahead of time and keep an eye on the tracking.

I ordered a birthday cake with an early delivery date so it would arrive on time. When it wasn't received by the recipient on the delivery date, I contacted Cheryl's Cookies. There was no customer service number so the only option was a chat. Eventually chat connected me directly with customer service. They couldn't find my order at all through FedEx tracking, so they offered to resend my order at no charge, how kind of them to not charge me for what I already paid for. The recipient's birthday had passed at this point, so they said they can deliver it in two days. Well, those two days have past and tracking told me it would be another two days before it's received. By this time it is well past the birthday. Not happy!

My order, which Cheryl's Cookies debited from my account on 12/19 for a 12/23-24 delivery, never arrived. What's more, I had to proactively go to Customer Service on 12/28 to find out that "we ran out of that item, so we couldn't fulfill the order." The agent couldn't answer why I had gotten no notification. I asked for my order to be refunded and will not buy again from this family of companies (1-800-FLOWERS, Cheryl's, Shari's Berries, etc), who clearly need to figure out their delivery issues since that is supposed to be a key differentiator of what they offer.