CheerbleReviews of cheerble.com

I backed the Drinkie on Kickstarter, and it became clear that Cheerble wouldn't be able to deliver the product. No problem, sometimes things don't work out. I followed their instructions on requesting a refund. I am still waiting, with no updates.

I'm backer 478, and it was over a year ago that they said they were processing refunds for the Drinkie on Kickstarter that they never sent out. I haven't gotten a refund and neither have lots of other people. Don't trust them. Don't order from them. Don't back them on any other platforms.

I backed the Drinkie product on Kickstarter back in September of 2021. I have still not received a refund for my pledge, and I highly doubt that I will receive any money back. Communication from this company has been severely lacking. Avoid this scam of a company.

We ordered a wicked ball for our very active Labrador. She was in love with it immediately. It has been entertaining and interactive for her. Customer service was also quick and helpful when we had a piece come off. They were willing to replace or exchange with simple proof required.

I backed Cheerble’s Drinkie project on Kickstarter in January 2022, and after years of delays, they announced the project was scrapped and refunds would be issued. It’s now November 2025, and I’ve received no refund and no communication from the company. Their last Kickstarter update was November 10, 2024, and since then they’ve gone completely silent. I’m out almost $300 and have lost all trust in this company. Cheerble has shown zero accountability or transparency. I would strongly advise others not to trust or support them until they make things right with their original backers.

It’s my cats’ favorite fountain but it was having issues with the warning light going on stopping the motion sensor. In contact with their CS team who was super responsive and helpful. Sent me instructions on a possible fix and it worked! Even followed up with me multiple times to ensure issue was fixed. Really excellent customer service and still my cats’ favorite fountain the Elfin!

FRAUDULENT! Dishonest company! STOLE MONEY via Kickstarter on a campaign, with added extras! at a later date - but failed to produce the product altogether in the end. They promised to refund everyone, but never did. Request after request, multiple emails... nothing. SUCH A FRAUD of a company. DO NOT BUY anything from them.

I had a problem with the dog toy no longer operating, and they were very responsive, and are sending a replacement.