CheerbleReviews of cheerble.com

no refund for 2x drinkie dispensers

I purchased a product on Amazon Japan. Unfortunately, I found a minor initial defect, and when I tried to request an exchange through Amazon, the only option available was a refund. Since my cats really liked the product, I wanted a replacement rather than my money back. I decided to contact the support team by email, and after a very courteous and prompt exchange, they arranged to send me a replacement unit. Among all the customer support I have received from various companies, this was truly one of the best. Thank you so much — I was really impressed, and I’d be happy to buy from this company again.

I backed Drinkie on Kickstarter because it looked like an amazing idea and I wanted the best for my pet. I was Backer #1456, and to this day, I have never received anything. No product, no real updates, just the same repeated excuses over and over again. It’s honestly so frustrating. We supported this project in good faith, and they completely broke that trust. They took money from thousands of us and then just disappeared into vague promises about production and shipping that never happened. I don’t like leaving negative reviews, but people deserve to know what happened. I would love to either finally get what I paid for or get a refund, anything that shows they actually care about their customers. Until then, I really can’t recommend this company to anyone.

I bought a wicked mouse and a ball for my cat and my cat loves them! The ball works best on hard flooring and the added bell always is a great attention-getter. The mouse was originally my cat’s favorite but I think there was a battery issue and it started to loose power. Customer service was excellent and I got a new upgraded PLUS version from the company. Highly recommended toys

We ordered the wrong ball but customer service was very prompt to help get the right one at no cost. We look forward to receiving it!

Delivered the wrong toy - dog toy instead of cat toy. Order was correct. Sent email, customer service was very friendly and quickly reacting, offering the right toy to re-send. It has arrived now, the cats love it and it‘s really good quality. Much better than the copies existing as more prey like options to trigger their hunting skills.

My pup is an American Staffy and she loves chewing EVERYTHING so the Wicked Ball Rolly didn't last very long when I left her unattended. I reached out to customer service and they offered me a replacement free of charge. Overall good concept, product and service.

I needed help replacing my cord for my dogs Wicked Ball SE (Red) and Cheerble’s customer service team replied quickly and politely to my inquiry. I truly appreciate not having to wait for days for a reply. 😊