CheapskydealReviews of cheapskydeal.com

Customer Service

Thank you Brian for all your help! I’m so thankful you were able to find a better flight for me with my favorite airline at the best price. Great customer service and you were very helpful b

THIS SITE IS A BIG SCAM!! my husband and I were booking a flight and at the end of the booking process a woman named Sarah called my husband and said that the flight we chose was no longer available and that we need to change the day and time we were going to leave and that it would be more expensive. she said she would send me an email with the changes we made and I should email an I agree back to her and I did. she said that it should take twenty minutes to process and I will get an email with the tickets but after an hour we received nothing. so I told my husband I was going to cancel cause something wasn't sitting right with me. I called them back and got Sarah again and I told her that I wanted to cancel the booking and she told me that I can not cancel and because she has the card it would be impossible to do that. I told her that I have never heard off any company for flights not able to cancel a booking. I told her that if she did not cancel the booking I would be getting the police involved. this whole company is a scam and I implore people to not use this company. If I did not trust my gut and read the reviews that looked good but still seemed sketchy I would have lost a lot of money.

The representative who said his name is Neal Jones and said he was a Supervisor, was very condescending, rude, kept talking over me by cutting me off, and cancelled my reservation while I was still trying to understand what he was saying, as he sounded like he was from India. He said that he "received new information from the airline stating that the flight was no longer available and that there were no more seats available". He was trying to get me to buy another more expensive seat, then started becoming rude and angry, when I insisted that I paid a certain price for the flight already. He said that the I would not be covered by the refund insurance purchased unless there was a medical emergency, which was not true. None of it was true. And when I saw that he cancelled the flight while we were talking, he stated that I just asked him to, which was not true, because I recorded the call and listened to it after. I never stated even once that I wanted to cancel the flight because I needed the flight. I called Southwest, who confirmed that he lied and that there were still flights available for that time and date, that I would be covered for a refund for more than just medical emergency. Why is Cheapskydeal.com lying to their consumers to get more money? Why would a stated Supervisor who should have been trained on how to properly speak to consumers and handle consumer calls, cancel the call on their end and then lie, saying the customer asked him to? Then to call back and be told that there are no more Supervisors to speak to people about their concerns? Fraudulent behavior!!Thank goodness I have the full recorded call and will escalate on my end.

David did a great job...he was very helpful.

My experience was good, and I am happy

Brian was very supportive, kind, efficient and professional. I appreciate the time and energy spent to make my trip possible. Thank you so much!

Sarah provided a great service and she was patience with me in going through the details. Thanks