Charter VanlinesReviews of charter-vanlines.com

I moved across the country (from East coast to West) and they made it so easy and seamless. I was impressed by their professionalism and how detailed they got with explaining how the process worked. They made my move so much less stressful! Thanks guys!

Hello my name is Morgan and I had a wonderful experience with my move! They moved me from Delaware to Pennsylvania and it felt like no time at all. The movers were very professional and efficient and got along with the whole family. They even helped me unpack a little of the heavy stuff.

My girlfriend and I recently moved from Sarasota to Little Rock, AR. We had a pretty complex moving situation, and we wanted a company that could take care of it all. The thought of dealing with different companies to move our stuff, transport our cars, and store my girlfriend's antique furniture was overwhelming. However, we chose Charter Van Lines, and they made the process easy for us. We were a bit nervous because there were a lot of things to keep up with, but Charter Van Lines great. The entire move went smoothly, and everything got here on time. We were so grateful because my new boss warned us that we couldn't get around the city without a car, and she was right. I would definitely recommend to anyone with a complex move.

I had to move basically from one coast to the other for a job transfer. The timeline got bumped up and I was in a panic until I gave Charter Van Lines a call! They were so calm and reassuring- they answered all of my questions and walked me through exactly what the moving process would entail. The movers were a little late due to an accident on the highway, but you know what was incredible? They actually called me to let me know! It was so nice to be able to trust that they would keep me in the loop on things. All of my items arrived with no problems, probably in way better shape than if I had moved them myself. Thank you Charter Van Lines!

I am so thankful I decided to hire this company over the other ones I was indesive on. They made my move stress-free and less worrisome for myself. The movers were very polite, helpful, and seemed to genuinely care about my belongings while moving them out of my old home and into my new home. I’ve never had to move to a different state before, but after this experience with Charter Van Lines, I highly recommend everyone use this company! It is so much more than great service! You definitely will get quality work done and at an affordable price. I was shocked when I noticed that none of my belongings were damaged or broken either because how is that even possible while moving!? I don’t know how, but they did it and they did it better than anyone I’ve ever heard of or know.

Do yourself a favor and listen to what all the horrible reviews are saying. I took a chance like many others and regret it. Charter Van Lines is a broker company. They hire a company that will accept the least amount of money from them to move your stuff. They also require you to buy U-Haul boxes and won't move anything in any other box, bin, tub, etc. They require a special plastic fitting for your bed and if you do not have it when the movers get there, the movers will charge you extra. They have just about the worst customer service I've ever received if that tells you anything. Every single time I called to get any information or try to figure out when they were going to come get my stuff, they were always out of office or never picked up. Literally a day prior to my moving date I was finally able to get some information. They told me anywhere from 8 AM to 6 PM they would be coming to move my stuff then they specified more and told me it would be somewhere between 3 PM and 6 PM. What do you know, 6 PM rolls around and the moving company is still nowhere to be found. They finally arrived about 6:20 PM. The actual moving company, Midwest Movers, were wonderful and took care of everything the way they should have. They did show up in a Penske truck with another customer's furniture/items in it though. I moved out of a 1 bedroom apartment and my stuff barely fit in the truck. I had to leave my couch and numerous other items because they simply wouldn't fit in a truck that already had other stuff in it. No complaints with the actual moving company, but I was charged extra once they arrived for numerous things. I was informed that night that the guys moving my stuff were probably not going to be the ones to move my furniture/items or drive them up there and that it may or may not even be that day or week, matter of fact. I moved from Tennessee to Indiana with only a small suitcase full of clothes and a few extra items that were able to fit in my car. It is now exactly 23 BUSINESS days since they moved my furniture/items and I still have nothing. I have been sleeping on a couch for the last month almost wearing the same clothes over and over that I brought with me. I recently called to find out where my stuff was and a lady answered. She told me she didn't know where it was and that she needed to put me on hold. Another girl then answered the phone to tell me she had went to the bathroom! I proceeded to ask her if she was able to help me since she worked there and she flat out told me, "I don't work here. I just saw her put down the phone so I picked it up." If that doesn't show their level of professionalism, I don't know what does. Frustrated, I continue to wait for the other girl to get back on the phone. I then ask her again where my furniture/items were located. She told me they were still in Tennessee - might I add that they have been sitting there for 3 whole weeks by this time. After 21 days apparently the company is able to start storing your stuff and charging you to do so. My brother called yesterday and they told him it could actually take "30 business days" to get my stuff. Upon hearing this information and feeling as though I have been taken advantage of, he told them he would be filing a complaint with the company and they honestly could have cared less. They do NOT care. I'm nearly 60 years old and all I want is to be able to sleep in my own bed and not be cramped up on a couch. Thankfully, I atleast have that to sleep on. This has been, by far, the worst experience I've ever had. DO YOURSELF A FAVOR AND FIND SOMEONE ELSE. You're honestly better off just paying a complete stranger and renting a U-Haul than hiring this company to do your moving for you. Really though, get friends or family members, anyone you know to help you load it up and unpack it and drive the truck to your new home yourself. Here I am, $1,500 later and still nothing to show for it. That's also just the deposit and the first half of the money you pay. Once I receive my items, I'll have to pay even more money. My original quote all together was $1,400. I even got rid of the couch and a few other items that were included in that quote. And I surely don't think a plastic cover for my bed and 2 extra boxes cost that much. I'll try to update this upon receiving my furniture to let you know how the rest of my experience goes, ya know, if they ever deliver it to me and get it out of Tennessee!

I usually don’t write reviews, but this time I felt I had to. Moving is really not my thing and it’s always a horrible and stressful experience. In the past when I had to move I did it myself and it was always a pain to coordinate everything. Then I’d ask family and friends to help. All around it would be awful but this time I figured I should let experts handle it. I was able to get a good price that I liked with Charter Van Lines and they coordinated my move from Kansas to Florida. Everything was taken care of and I’m really happy I didn’t have to go through this experience again. I saved myself a lot of stress with Charter Van Lines so I highly recommend them.

THE WORST COMPANY EVER! They are a broker which they don't care to disclose. They underestimated the actual cost like all brokers do...The actual shipping company refused to load it until they got an extra 5K and if I refused I was out the 3K deposit so I was screwed. They have had my furniture for since Aug 1st and now we are at the 24th and I can not get anyone to call me back on either end. They are very rude after you book and demanding for more money. This is about 60k worth of furniture and I am about to report it stolen.