Charter VanlinesReviews of charter-vanlines.com

STAY AWAY!!! Prepare for a Bait and Switch. They gave my elderly mother an binding contract for $4800, and we proceed to pack all the boxes ourselves. A few days before the move someone called to go over everything room-by-room, then the price went up to $5800. When the movers arrived they said it would be additional $1200 in packing supplies, once her stuff was on the truck they told her that the new total was now $8400. They used an exorbitant amount of packing material for the furniture: First shrink wrap, then bubble wrap, then cardboard, then blankets, then more shrink wrap. They also charged additional cubic feet the packing supplies took up in the truck. The move was less then 60 miles, was this really necessary? The movers walked around and told my mother that Federal Regulations requires them to wrap everything up. They bullied and took advantage of her. Stay away from Charter Van Lines or your mother may be thier next victim.

The most pleasant experience was getting a quote. They appeared to be very professional and customer friendly. Everything after that was downhill. The dispatcher did not call to say when he was coming. I had to call and find out for myself. The driver was extremely rude and tried to charge me an additional $900 in fees because he said I doubled the cubic square feet that was in the estimate but he would not allow me to see how he packed the truck.I only had 3 more medium boxes than I estimated which should not have exceeded the allowed square footage and the estimate . He also tried to charge an additional $300 because he said he had to walk more than 150 feet from the moving truck to my apartment. I was moving from a one bedroom apartment for both locations. The driver also refused to leave his drivers license with the concierge to receive the key fob for the freight elevator, so he told me I would have to operate the elevator and wait for him to load and unload the elevator because he was not going to leave his license with anyone. Since I refused to pay the additional $900 in fees the movers left my final destination without assembling my bed. Charter Vanlines only offered to give me $30 for my inconvenience. Do yourself a huge favor and look for a better company that will not contract your move to rude and money hungry swindlers.

Used this company for my long distance move and the whole thing went great. The rep was very friendly and had a lot of advice for my move. He went over in detail all the steps that would take place and even sent me an email with all the necessary information. The movers were as efficient as ever. They had the apartment empty in under an hour. I looked over an inventory list I was given to review and they hit the road. When they got to the new place another week later, they had everything unloaded and inside the new place just as quick. This was a great move for me. The folks over at Charter Van Lines made the effort to get my things to me in the time frame I set up and it all worked out as such. I will definitely use them again if I move in the future.