Charlotte RusseReviews of charlotterusse.com

charlotte russe’s customer service sucks. do not order online!

Great deals on cute dresses daily! I love that they have shoes deals practically every Tuesday! A wide collection of amazing outfits.

I made two different orders online within a week of each other. When the first one arrived I noticed that they sent me the wrong item, instead of a white shirt I was sent a sparkly purple dress. I reached out to customer service but heard nothing back. In my second order I once again received the wrong item, I ordered a shirt but received a floral dress. I again reached out to customer service but heard nothing back. Never again will I order from them again online.

I've noticed a recent slew of fake looking reviews, probably made by the company in an attempt to raise their overall score (now that's just dishonest!) Their score used to be under 3 stars (it was 2.4 stars or so and jumped up literally overnight with a bunch of reviews all saying the same thing: "I like to shop here, I've shopped here for years, ect". In store in my city they're great. Online? Hold onto your hat, I'm about to give you an honest, REAL review from a real customer. I ordered a jacket and over $100 worth of dresses. First, let's talk shipping. In the world of Amazon Prime's 2 day shipping, I'll admit I'm spoiled, but c'mon! My small order took 15 days to arrive. My large order took 20! They had no sense of urgency. It took them 5 days to process the order (put it in a box) and by that time one of my items had sold out. It then took them another 3 just to send the order out to FedEx. The jacket I ordered had terrible stitching done on one pocket--it was literally a ball of string at the end, as if someone had begun sewing it and gave up in frustration. There were also other random loose threads. A week--yes--a WEEK of light wearing later (only about 1-2 hours a day at most) and the button that snapped my pocket closed fell off. There's no sizing chart to be found anywhere on the site; my sister and I are usually a small (so with no reference we just ordered that) but all the small dresses that arrived fit like an x-small. Also one dress I ordered looked nothing like the picture and is basically unwearable. In the picture it was a twist top dress with 'cold shoulder sleeves'. However when it arrived I saw the twist top part was incorrectly sewed and looks like a jumble of fabric in the chest area of the dress. Another dress claiming to be velvet was stiff and itchy. The only reason I'm giving them 3 stars is because my sister and I liked a few of the dresses we ordered and at the time the deals were good. However I will say their quality is hit and miss. Will I ever order from them again? That remains to be seen.

Charlotte Russe has always been my go-to store for affordable fashions. They always have a great shoe collection and I love their sales.

I love it, because I can find I lot of cloth with good price, good special, special when the shipping is free

Love Charlotte Russe! Clothes fit well!

I really like that Charlotte Russe carries cute plus size clothes. They always have great sales online. The only thing that I don’t like is that only a very small percent of there stores carry plus size. The sales online also don’t match the sales in store, making it very frustrating to shop at times. They have a great selection of clothes online that’s very on trend.