CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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TERRI W.
I love my charlie
Response from CharlieNov 15, 2024
Hi Terri, we’re so glad to hear that you’re enjoying our services! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
Kathy M.
The people that work there are very kind and fast. Polite and make you understand everything they said to you. Thank you.Kathy Munn
Response from CharlieNov 15, 2024
Hi Kathy, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was very kind, understanding, polite, and fast. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Robert G.
Always on time when my money 💴 arrives !
Response from CharlieNov 15, 2024
Hi Robert, we’re so glad to hear that you’re enjoying our services! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
Michael F.
Just got it,so far,so good
Response from CharlieNov 18, 2024
Hi Michael, We’re glad to hear that our online banking services have been convenient for you. Our team is dedicated to making banking easy and accessible, and your feedback is truly appreciated. If you have any suggestions for improvement, we’d love to hear them! Thank you for choosing Charlie!
Brenda M.
I am not that happy with my Charlie account I can’t move money like I need to my other accounts. I don’t like that I had them to make a payment for me and now the company they made the payment too, says they never received it and bi am out $175.00.
Response from CharlieNov 15, 2024
Dear Brenda, we’re sorry to hear about the technical issues you’ve experienced with our online banking platform. We understand how frustrating this can be. We’ve tried reaching out to assist you and resolve the issue as quickly as possible. Thank you for your patience and feedback, and we look forward to hearing from you.
Judy
Charlie Financial is a great Bank I'm pleased with the service and the helpful people who answer all of my Questions
Response from CharlieNov 15, 2024
Hi Judy, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to answer all of your questions. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Donna B.
Y'all let someone hack my account that's why Im changing back to chime
Response from CharlieNov 18, 2024
Dear Donna, we apologize for any security concerns you’ve experienced. Your safety is of utmost importance to us, and we regret any distress this has caused. We've tried reaching out, both email and by phone, to address your concerns and take appropriate action. Thank you for your feedback, and we look forward to hearing from you.
Robert K.
Very good place to have your Social Security payment going
Response from CharlieNov 15, 2024
Hi Robert, we’re so glad to hear that you’re enjoying our services! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
