CharlieReviews of charlie.com

The customer service number they provide 866-674-9629 either gangs up on you after an extended hold time or doesn't provide an answer to your question. I wanted to know how to obtain early access to my SS payment and asked why it was not a menu option. I was told it's not an option on their app but if I went to charlie.com it would be an option and I could request the early access, unfortunately it brings me right to the Charlie app.I've been trying for 2 days to contact Charlie via phone and online support with no success. This has been a very frustrating ordeal...in addition they will tell you when you call that your approximate hold time will be 5 minutes..8 minutes..every call I've made hold time has been in excess of 20 minutes...with half the time it will pickup and tell you there is no available agent to help you and then they hang up...option 2 for them to call you back is a joke...no call back ever received and there @support has not provided an answer either..I made a huge mistake by joing Charlie...My experience was 12/2 through 12/3 My experience with Charlie Alfredo Figueroa

I always had option for deposit on any day I wanted. I always do the 1st. Today it's not an option. What happened. I base paying my bills by the first and not telling me has messed up my account and now laye on my bills. I can not get anybody thru phone number to answer the phone. I'm s nervous wreck today. No happy holidays here.

An honest and reliable financial institution, hands down just wright for me, I would recommend you to all of the 62+ community. Thank you so much.😀

I have been able to access my social security payment on 1st of month until today December 1 st. There is no way on my app to access it. I talked to them and they said I could access it on the 1st. I pay all my bills on 1st and this creates a major hardship on me. I have not received any correspondence regarding this matter.

My help with information was clear , and polite. Very helpful in my decision to change banks . Thanks Charlie

There’s no substitute for being able to access assistance from your personal bank when the unexpected is also time sensitive and you need help NOW! I was so disappointed when i attempted to purchase an item I’d been looking for for ages and suddenly found in a store downtown. I had frozen my card so it was less likely to be pilfered from me and went into my phone to unfreeze the card and when i put in my code to Unfreeze my card it sent me in a loop and said the code was wrong. I checked it and tried again. In fact, i tried 4 times and finally looked for a “contact us or, chatbot” you offer neither and you listed M-F banking hours like you had a branch near me, BUT YOU DON’T and i had to walk away from that purchase. It didn’t help that it was Saturday morning and no services like i needed is offered beyond those old time downtown banking days. I’m still upset by it but, am not comfortable with changing my personal checking accounts often. There’s supposed to be a sense of security that loyalty brings, so I’m just paying more attention a we will see if this business relationship makes it a year.

The staff at Charlie are always helpful, responsive and professional. They have certainly made managing my monthly budget easier

I didn't have to do anything. Notified social security office and transfer.done for me. Always shows me when to expect my next payment. Its early pay. Easy to notify customer service and.friendly.