CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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James A.
I love getting my check
Response from CharlieFeb 11, 2025
Hi James, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know. Thank you for choosing Charlie!
Harold T.
Well it's pretty good
Response from CharlieFeb 11, 2025
Hi Harold, we appreciate your kind words about our fraud protection services! Your security is extremely important to us, and we’re delighted to know that you feel safe banking with us. We’re always here to help if you have any concerns or need further assistance. Thank you for choosing Charlie!
Stanley C.
Worst bank ever withdrew every dollar closed the account
Response from CharlieFeb 14, 2025
Dear Stanley, We apologize for any frustration you’ve encountered with our service. Your experience is important to us, and we want to make things right. We’ve left you a message to discuss your concerns in more detail and to find a solution. Thank you for your feedback, and we look forward to hearing from you.
Yvette Williams H.
So far my experience with using my Charlie card has been pleasant. I only had one issue, & someone had attempted to use my debit card number through my Amazon account. Charlie already had me protected, ( fraud alert)😉 thank you for your support and security. 🙏🏽💞
Response from CharlieFeb 13, 2025
Hi Yvette, thank you for your positive feedback! We’re glad to hear that our fraud protection services have provided you with peace of mind. Our team is dedicated to ensuring your financial security, and we’re constantly working to enhance our protective measures. If you have any questions or need support, we’re here for you. Thank you for choosing Charlie!
Shirley Lee Brooks S.
I am was excited at the beginning but after having my account gotten into 2+ time and then feeling I was at fault. I want my fellow Senior to feel save with a bank. Please don't call me.
Response from CharlieFeb 14, 2025
Dear Shirley, We apologize for any frustration you’ve encountered with our service. Your experience is important to us, and we want to make things right. We’ve sent you an email to discuss your concerns in more detail and to find a solution. Thank you for your feedback, and we look forward to hearing from you.
Ricky C.
I have received very professional service from Charlie on every issue that has came up. Im very pleased and would and do recommend them to everyone.
Response from CharlieFeb 13, 2025
Dear Ricky, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
patricia W.
My social security deposit is scheduled and I know when it's coming, and it's always early and always punctual. And when I have changes or issues, I call and an English speaking customer service rep, and they get my issue resolved in minutes.
Response from CharlieFeb 13, 2025
Hi Patricia, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you quickly and efficiently and that you enjoy our US Based Customer Support. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Debbie W.
Like customer service
Response from CharlieFeb 13, 2025
Dear Debbie, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
