CharlieReviews of charlie.com

I love Charlie and the accessibility of my funds a few days earlier. However, I don’t like having to wait ALL DAY for the deposit to come in. I wanted to take my vehicle in early for servicing but I couldn’t because I had to wait for my deposit to come through. It would be nice if the deposit could go in during the wee hours of the night before so it could be there bright and early the next day. This way, if you have something to do, you can get out early enough to get it done. Other than that, I have had no issues with Charlie Financial.

The Agents there are always right on point when it comes to anything that I might need help with.

CHARLIE OWES ME MONEY! DOORDASH SENT ME A REFUND, I NEVER GOT IT! WHERE IS MY.MONEYY??

I would recommend Charlie to anyone

They answer the phone quickly, they are very friendly and helpful

Want to transfer money from Charlie Financial to chime no matter what I did it wouldn’t go through! Frustrating It would be nice to be able to move money easier

I spoke to Charlie account representatives at least 3 times before leaving for the African Continent, telling them of my travel plans to Nigeria and a few other countries. Not once did those female account representatives mention that they would deactivate my account while I was in Nigeria. I arrive in Nigeria and I try accessing my funds and I’m told my account has suspicious behavior and has been suspended and I’m blocked from my account for 4 months and after lackadaisical treatment after calling Charlie at least 5 times at a cost of $20+ each call, a MALE customer service representative told me that Charlie does not support transactions on accounts while a person is in NIGERIA. HE apologized for the previous reps I spoke to who never mentioned this “policy”. He was the only representative that tried to help me and found this ridiculous “policy” that I never saw or read when I moved my SS check to Charlie. As long as I have control of my card and account info, where I am physically located in the world should not matter, especially if I notify Charlie that I am traveling prior to leaving the USA, which I did. I am closing my account after my March SS deposit is paid. Charlie can’t have ANY SAY on where I travel and when Charlie can deactivate my account on suspicious transactions when it was the account holder trying to access my account. This seems like racist banking behavior on Charlie’s part controlling where and when I can be in the world and access my funds. I wonder what other unheard of banking policies Charlie has adopted and obviously their account representatives aren’t aware of that negatively affect traveling seniors, but it seems it’s only one country that Charlie does this to its members who travel, and that’s Nigeria.

The policy and procedures for protecting my account and my money is very important and I am a very satisfied customer with the company in reference to the security and safety I am very impressed also with the customer service specifically the manager by the name of John amazing customer service experience he really deserves the position to be a manager it’s because of his ability to provide amazing customer service experience to me I will continue to do business with the company and have my monthly income payment deposited into my account. Thank you for having an employee like Mr. John the manager for customer service he is most definitely an asset to the company.