CharlieReviews of charlie.com

I just open the account I have yet to speak with someone just trying transfer money from one account to another in order to pay my bills I do not want late payments and money was available to pay please what headache

Worst customer service EVER! You call the 866 # and want to talk to a rep...recording says wait time is 3 minutes (everytime I've called) to speak to a rep...30 minutes still waiting! You send a email to support...never get a repy!

To Ms Kathleen in Customer Service at CHARLIE FINANCIAL!!! I can't thank you enough for your incredible support during such a challenging time. Your help in retrieving my stolen money from the bank was invaluable, and providing me with credit to manage my bills made all the difference. I truly appreciate your kindness and assistance.

I have taken over my sister's finances, having a legal POA. She switched over to the Charlie Visa for her SS due to issues with scammers accessing her bank account. Initially checked out their website, noticed that it focuses on the senior citizens. My initial phone contact with a Kathleen T went well; we were inquiring as to why my sister's account was frozen (we found out when a bill got denied by Charlie (the biller notified us, not Charlie)) and to discuss my managing the account; she was polite and provided us the information needed for putting the POA onto the account. After a few frustrating attempts to check the account, only to be kicked out, we made a call to support, reporting the technical issue with both the website and app. Unfortunately, since then, there continues to be issues accessing the account (via website or app) and I have spent numerous of hours calling customer service, only to be told they are busy and to email their support group or to call back. Today, I called three times; the third time I was given the option to leave my phone # for a call back. Though the customer service rep was friendly, my questions were met with long periods (10 minutes or >) of being put on hold while she researched the answer. Q1: We had sent the information required to put the POA on file at the beginning of June, and had heard not response back confirming receipt. Did you receive it? A: Yes it was approved and is on file in her account. Note that due to poor website design of the account, one does not see the POA on file; Q2: If my sister's account is fraudulently accessed, is the funds that are taken replaced by Sutton Bank, FDIC? A: Yes; Q3: With the decline in my sister's mental health and inability to manage her finances, I asked that my phone # be added to the approval phone or used as the primary. A: I was then referred to a manager, Ms Turner, who proceeded to tell me that despite having a POA on file, I could not change the contact # and that I should go thru my sister's phone carrier, give them a copy of the POA, so I can access her phone. Hmmm, really? Definitely not impressed with Charlie Visa policies nor the technical aspect of their website and app. WARNING: For those of you with a mentally compromised loved one; beware of Charlie Visa Update: Received email back from Charlie after responding to a survey regarding the phone contact. Unable to address POA concerns. Customer service said to be improving access.

Why is it hard to contact the customer service team I need to get back into my account

MASTER THIEVES EXTRAORDINAIRE! This sham operation hits below the belt. They attack the weakest population in the United States. Seniors and disabled. They promise to generate your social security monthly payments earlier than the SSA-prescribed first week of every month, and that much they accomplish, but if there is ever a hitch in the giddyup, they are IMPOSSIBLE to reach by phone and they do NOT answer emails. I JUST called 4 times too verify before I wrote this (1006am CDT 7/30/25) and when it asked for my card number or to hit star if the card was lost or stolen, i hit star, and was told I'd be connected to the next available operator. 20 seconds later, they say there is noone available and to leave a message and they will call back, THEN THEY HANG UP ON YOU BEFORE YOU CAN LEAVE ONE!!! These clowns are now holding $1100 of my mney and I cant get a hold of anyone so I'm reporting them to both the Soc. Security Admin,. and the FDIC, as well as the Federal Trade Commission. They say they open at 9am central yet they NEVER are. I'm pulling out and also gonna report their illicit parent company, Sutton Bank, which acts like they have nothing to do with Charlie when its convenient for them to do so. 7/31/25 UPDATE The OUTRIGHT LIES CONTINUE In the miniature reply by Charlie Financial they claim to have made numerous attempts to reach me by phone, when , If you actually READ MY COMPLAINT, you can clearly see I have NO Phone access since my phone was stolen a week ago, so That's lie #1. In going thru all my email since they posted that claim dated yesterday, 30 July, there have been NO emails sent to me other than one woman, a "Kathleen" who seems willing to handle the situation. I offered to have a ZOOM call with her and I have NOT had a response from her as of 143pm CDT 31 July. So the false claims keep on "rollin, rollin, rollin...".

The biggest issue I have with Charlie is how long it takes for them to answer the phone! Not very effecient to have customers waiting - gives them a time to think about switching to another institute. 2nd issue, discussions regarding things like filing a dispute don't seem to be recorded even though they say they are. I have called days later for a report and the CR shows no sign of the call. These things have cost me money, which no one likes. I would suggest you look deeper into Charlie before signing up.

I cannot stand Charlie, it blocks me and I cannot ever get ahold of customer service. Needless to say, I cannot use MY money!