CharlieReviews of charlie.com

Response from CharlieJul 21, 2025

Hi Kathy, We're truly sorry for the stress this situation has caused. We take all disputes seriously and would like to review your case further. We sent you an email from [email protected] to better understand. Please reach out so we can help.

Response from CharlieJul 17, 2025

Hi Louise, Thank you for sharing your feedback. We understand your frustration and want to clarify that Charlie does not offer a $200 promotion. If you saw this offer advertised elsewhere, it may not have come from us directly. We’d be happy to look into your account and provide clarity on any bonuses or deposits you may be eligible for. As for your external transfer, we do not block where customers send their money, but we also don’t support crypto purchases directly from Charlie. If funds were returned or reversed, it’s often due to issues on the receiving institution’s end. Still, our team is here to help and can provide documentation or additional info if needed. Please give us a call so we can help you. We truly value your trust, Louise, and are here to support you every step of the way.

Response from CharlieJul 7, 2025

Thank you for sharing your experience. It sounds like your Money Transfer is expiring and going back into your Charlie Financial Account. This is a very easy fix and we'd love to walk you through it! We requested your contact information. Please get back to us as soon as possible so you can avoid the late fees. If you don't feel like calling, feel free to email us at [email protected]. We look forward to hearing from you!

Response from CharlieJul 7, 2025

Hi Diane, Thank you for your feedback and we'd like to address your concerns. At Charlie, our goal is to make banking easier for the 62+. One of the key features is helping to set up Social Security deposits so funds arrive 3–5 days early without the hassle of calling the Social Security Administration and waiting on hold. During the sign-up process, customers are asked to check a box confirming they’d like us to assist with this step before we move forward. We take privacy and transparency seriously, and we’d love to review your account or answer any questions. We do can not find your name in our cardholders so we have requested your contact information, please get back to us as soon as possible so we can assist your further. You can also reach out anytime at [email protected]. Thank you for your understanding, and we look forward to hearing from you.

Response from CharlieJul 7, 2025

Hi Agustina, thank you for your great review! We’re pleased to hear that you feel secure with our fraud protection measures. Protecting our customers' financial information is a top priority for us, and it’s encouraging to know that our efforts are making a difference. If you ever have any concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!

Response from CharlieJun 3, 2025

Hi Eddie, thank you for your review. We’re sorry to hear about your security concerns. We are committed to ensuring the highest level of protection for our customers and would like to investigate this matter further. We've sent you an email to resolve your issue promptly. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieJun 3, 2025

Hello, Thank you for bringing this to our attention. We’re sorry to hear about your experience and would like to help resolve the issue. Unfortunately, we couldn’t locate your account based on the information provided. To assist you further, could you please reach out to us directly at (866) 674-9629. We’re committed to ensuring you receive the support you need. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieMay 23, 2025

Hi Hiram, We have reached out to better understand your concern. We do not have fees for signing up, minimum balance, transactions, nor monthly account fees. We do not charge fees or interest for early access to Social Security payments. Charlie only charges fees for out-of-network ATM withdrawals and balance inquiries, card replacements (the first replacement is free of charge), and international transactions.