Matt K.
Good cause - but not customer-centric service.
I received an email that the room description on an auction item wasn’t accurate. When I replied to the email that I wanted to cancel my bud - they refused and said ‘hopefully someone won’t outbid you.’ In combination with the 15-20% fees that they now charge (that I found out the hard way because it’s pretty hidden in their Terms section), it’s not an easy company to do business with anymore.
Response from CharitybuzzAug 29, 2022
Thank you so much for the feedback and for reaching out to us here. At the time of your bid our team was happy to confirm that, due to the change in bedroom type, in the event you won this auction you would not have been charged. As is standard with any auction house, whether it be online, or in-person, each bid must be treated as legally binding. This ensures the integrity of our auctions and relationships with our charity partners. We do value transparency at Charitybuzz and are always looking to improve our customer experience, so thank you again for your understanding and support!