Charitybuzz Reviews | Read Customer Reviews of charitybuzz.com

CharitybuzzReviews of charitybuzz.com

3.7261 reviews
Home Goods Stores
437 5th Avenue, New York, New York

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Charitybuzz

About Charitybuzz

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more.Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.

Charitybuzz (charitybuzz.com) has 261 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: charitybuzz.com
Website: charitybuzz.com
Category: Home Goods Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Charitybuzz reviews

Showing 21 reviews with 4 stars · Clear filters

trever E.
Jul 19, 2024
Wonderful selection
This auction site has a selection that I really like and paintings I've been looking for. It's very smooth system and easy to operate website. I have yet to get my picture but it's only been a few days. I can't wait to get it on the wall. "Mark Braver" I love his texture and colors. I'll keep my eye open for more.
Response from CharitybuzzJul 19, 2024
Hi there- thanks so much for the kind words! We're so thrilled that you love the items we're offering on Charitybuzz, and that our platform has been easy to navigate. We're excited for you to receive your beautiful artwork, and our post-sales services team remains available should you have any questions regarding the shipment of this piece. Thanks again for leaving us a review.
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Brent S.
Jun 28, 2024
Good morning
Good morning The overall experience was good, there were difficulties with your email, excepting my bid increases resulting in me, losing the bid however, your team of Charlotte Morris made it good by providing me the option to also purchase the item at the price it’s sold for Thank you
Response from CharitybuzzJun 28, 2024
Thanks so much for taking the time to leave us a review. We're sorry you were experiencing technical difficulties, and are so glad that you reached out so that we could help. We're also glad that the donor was able make an exception, and offer the same package again so that you'll be able to redeem this experience after all! We hope that you have a great time, and our post-sales team remains available to ensure that everything goes smoothly. Thanks again.
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Matthew Perry S.
Feb 23, 2024
Great options
Great options. Cool places and things. Only thing... the premium is really high! Lucky for charity but it'll be one a year sort of thing.
Response from CharitybuzzFeb 23, 2024
Thanks so much for leaving us a review, and congratulations on winning your first auction with Charitybuzz! We're excited about the items and experiences that we're able to offer, and are thrilled that you're joining us on our mission to raise money for worthwhile causes in a way that works for you. We genuinely appreciate you taking the time to share this feedback, and our customer service team is always happy to answer any additional questions you might have about our platform, or your recent win. We know that you're going to have a great time on your trip, and want to thank you again for this review.
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Michael P.
Dec 24, 2023
Just waiting on more details to come…
Just waiting on more details to come from my 1st bidding winner
Response from CharitybuzzJan 2, 2024
Thanks for leaving us a review. We're thrilled that you've found Charitybuzz, and that you've won your first auction with us! We are really looking forward to you redeeming your experience later this month, and know that you're going to have a great time. Our customer service team will be in touch to make sure that you're all set, and remains available should you have any questions. Thanks again for writing in, and for your support of such a worthwhile cause!
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Karen B.
Dec 22, 2023
Good experience
Good choice of merchandise to bid on. Easy to bid and watch. Just a hidden charge I wasn't aware of, but otherwise, happy to support.
Response from CharitybuzzDec 22, 2023
Thank you very much for the feedback! We love being able to offer unique items and experiences, which all benefit worthwhile causes. Our goal is always to maximize the money raised for these causes, and our buyer's premium fee is one of the ways that we're able to achieve this. We definitely appreciate this feedback, and are continuously working to improve the overall customer experience. Your guitar is on its way to you, and we're so excited for you to receive it! Charitybuzz will be taking a short break for the holidays, but we'll be back on January 2nd should you need any assistance. Thanks again for leaving a review!
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Rich
Nov 3, 2023
Charity Buzz Reps EXCELLENT
Greetings Charity Buzz Reps; I would have rated FIVE Stars except for the 'hidden' buyers premium add on. That was explained by JoJo (excellent customer service rep) and was adjusted on my first time bid. I have looked at other items and expect to follow more. (Missed a few that closed.) So thank you for assisting charities and continued successes. All the Best, Rich
Response from CharitybuzzNov 3, 2023
Thanks so much for this feedback, and congratulations on your first win with Charitybuzz! We agree that Jojo is excellent, and are so glad that they were able to assist you with this lot. You should be all set to book your trip at your convenience, and our customer service team remains available should you ever need help, or have any questions about our platform. Thanks again for leaving a review!
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Natalie B.
Oct 20, 2023
I won a bid and got ready to plan and…
I won a bid and got ready to plan and book, only to be slammed with a dollar number I DID NOT EXPECT NOR PLAN FOR. I called their customer service and got a voice answering machine (who does that!?) and sent 2 emails waiting to understand what went down. There is almost a $2k difference between what was posted (and I bid for) to what I am actually paying, my credit card even flagged it for me. $2,000 is a LOT OF MONEY, this is not admin fee that you can "just pass along". This made me look up reviews ( I know a bit late) and now I do think they are a scam! Shame on this organization for calling themselves a "charity". So so disappointed. Edit: CharityBuzz contacted me and explained how the premium fee works (20%), although to me it was not 100% transparent on their site, they have it listed in their terms and conditions. They waived the fee for me and I appreciate that. I am now happy with my winning. Also, I learned that they are in fact not a charity themselves. Rather use their platform to connect people directly to charities who have brought donated items/experiences up for auction.
Response from CharitybuzzOct 24, 2023
Congrats on your first win! We are truly grateful for your understanding and your willingness to work with our team to get on the same page about our platform and how it all works. We are of course very excited to help facilitate this win for you and our customer service team will continue to be in touch to ensure you have everything you need and that your experience through the JetBlue Foundation exceeds your expectations!
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Consumer
Sep 22, 2023
Buyer beware
I’d like to say I am excited to win my bid but the buyers premium was a totally unwanted surprise. I’ve read the reviews NOW and see it’s the same for a lot of folks. You don’t need to respond with the canned “customary for auction houses to improve the experience “. What you DO need to do is make it clear. If my bid is $5,000 you can clearly post the TOTAL charge before I hit confirm so I know what I’m paying. I hope others read these reviews before they bid. Please stop saying you’ll look into it. This is not a difficult change. The only reason you aren’t doing so is that you’ve likely decided that fewer people will bid when they know that you’re charging a 20% premium. Bad customer service. Edit - Charitybuzz reached out to me and explained their charge and since I was a first time winner, they graciously refunded the charge I will know in the future and will add in the 20% but I hope to continue bidding (and winning) more future items to assist with charity and enjoy unique trips and items.
Response from CharitybuzzSep 22, 2023
Thank you very much for the note! For what it's worth we do truly appreciate the candor and feedback on this subject. We always want to deliver an incredible customer experience and I'm confident we can still do that here. We'd like to connect with you further but can't locate your account based only on the information here. If you reach out to us at [email protected], or give us a call, we would welcome the chance to turn this around for you!
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