CharitybuzzReviews of charitybuzz.com

Charitybuzz refused to provide documentation verifying that the charitable portion of a winning auction bid was actually donated to the advertised nonprofit. This type of receipt is typically required under IRS rules to substantiate charitable contributions, yet Charitybuzz would not provide it and made no effort to facilitate communication with either their donor-advised fund administrator or the nonprofit involved. Customer service email responses felt AI written and heavily reliant on rules and FAQs rather than addressing the customer’s issue. They were quick to say no to a refund request and then stopped responding to follow-up conversations (including answers to their questions).

DO NOT use Charity Buzz! This company and the people that work there are deceptive and unethical. I bought VIP Field-Level Suite & On-Field Access to a recent football game for my husband as a birthday gift and to cheer him up with his cancer diagnosis. We arrived two hours early but there were no seats available to view the FIELD. Only four seats were provided for 10 people crammed in the corner so we had to sit in the back where our view was obscured by the low ceiling and numerous distractions on the field. They should have listed these tickets as "obstructed view". We also didn't get the On-Field Access!! I was given a contact name (John Hines) and phone number for day of event but he never responded! Since we got HALF of what I paid for, I contacted Charity Buzz the next and they offered to refund the Buyer's Premium only (a charge they don't tell about until you purchase). Worse, is that John Hines said we never contacted him the day of the event. I sent the screenshot to show them he was lying and got no response. I should have received HALF of my money back since I received HALF of my auction item. Buyer beware!

awful! they don’t tell you anything when bidding and you end up paying a huge bitters premium on top of what you’re already gave. I would never use these guys again if I were a nonprofit organization.

The merchandise was not as represented. I bought a piece of art that was represented as original lithograph signed by the artist and I received a poster. The can’t be trusted

The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you know the high value item is now set to be delivered while I'm away. Their "post sales services representative" needs to be fired immediately. She is incapable of completing even the simplest of tasks and her response times are awful. I will never be able to support or buy from Charity Buzz again.

I am a vendor. I sold artwork through Charitybuzz. The relationship was terminated because Charitybuzz expected me to be responsible for shipping losses while Charitybuzz (contrary to a prior agreement) would not insure the pieces when delivered. Instead of taking responsibility for the losses on insured pieces, they wanted me to take the loss. When the relationship was terminated, Charitbuzz DID NOT PAY FOR THE LAST INVOICE, THEREFORE TRYING TO STEAL THE 10 PIECES OF ART THAT I SENT TO THEIR CUSTOMERS/

I won an item for a villa. After winning the bid, I had to follow up several times for key information, including the actual address. Once given the address, I searched the place online, finding that CharityBuzz misrepresented what it looked like and carefully selected a few photos to entice a bidder better. If this is the way they do business, I want no part of it, and I will be taking them to court.

I placed a manual bid on Charitybuzz, only to find the platform had escalated it automatically, without my confirmation, under something they label “Auto Bid.” My $2,350 bid was accepted even though a higher $2,500 bid already existed, and then the system jumped me to $2,750 with a $2,800 cap I never set or saw. It took just 13 seconds. No confirmation screen, no warning, just a silent auto-escalation. When I contacted them, I received a cold, unsigned response that ignored every concern and threatened account restriction if I didn’t pay. No one took ownership. No attempt was made to investigate the system flaw I documented with screenshots and recordings. This is supposed to be a platform for charity, but what I experienced felt more like a trap designed to exploit goodwill. If I hadn’t reviewed the bidding timeline carefully, I would’ve unknowingly paid more than I intended. How many others have? Until Charitybuzz fixes its auto-bid system and takes transparency seriously, I can’t recommend it to anyone.