ChargeasapReviews of chargeasap.com

Response from ChargeasapDec 22, 2020

Hi Edison, we're sorry to hear your experience hasn't been what you expected. We understand you were experiencing some issues with your Flash and requested you to send us another video as your initial video does not shows the issue you are experiencing. Our engineers are not able to make an assessment and provide you with a resolution/replacement if you are unable to send us the video which clearly shows the issue. We don't require our customers to send back faulty products for assessment like many other companies. All we ask for is a video of the issue being experienced so we can make an assessment and provide a replacement if required. Sending back products for assessment is the normal business practice of most businesses- usually at the customers expense. Of course, if you would prefer to send the product back to us for assessment instead of providing us with a simple video, you are welcome to do so. We appreciate your understanding and cooperation as we work together to resolve your issue.

Response from ChargeasapDec 2, 2020

Hi Marcello, we're sorry to hear your experience hasn't been what you expected and we'd like to take the time to address some of your concerns as we feel your expecations may have been misaligned. Does not charge my phone or tablet faster and Flash powerbank seems to drain a lot faster. - Flash as well as any powerbank will not charge a phone/tablet faster just because a USB-C port can output more power. It will only charge your phone/tablet the power it detects it requires to prevent overcharging which may damage your device. - A feature of Flash is that the powerbank itself can be re-charged quickly. It's 20,000mAh capacity only requires 70 mins to be charged to 100% compared to other powerbanks which could take several hours. - Your concern is that Flash appears to drain a lot faster. To make the LED indicator more accurate, 0% - 50% is 80% of the battery's capacity (16,000mAh) and the last 20% is 51% - 100% (4,000mAh). This means it's really normal for the battery to appear that it's discharging quickly. The LED indicator is based on charging time and not capacity, which is why its designed this way. You can find out more here: https://support.chargeasap.com/hc/en-us/articles/360011449738-Flash-appears-to-have-a-fast-discharge-rate-Why-is-this- did not even come with a charging cable or wall outlet - Flash does not come with any charging cable or wall outlet as it can be charged with any USB-C cable or charger e.g. the one that came with your device. This had been stated on the product page at your time of purchase and we apologise if you felt this was not made clear enough for you. We appreciate you being an early support of Flash and I hope we have been able to clear things up for you. If you require further assistance, please reach out to us and a member of our team will be able to assist you further: https://support.chargeasap.com/hc/en-us/requests/new

Response from ChargeasapNov 26, 2020

We're happy to hear you've been enjoying using your Flash. Thank you for your support!

Response from ChargeasapNov 9, 2020

Hi Ezriel, thank you for purchasing a Chargeasap product and we are sorry to hear your experience hasn't been what you expected. We would like to advise that the Flash wireless charger is not compatible with Galaxy Active watches as Samsung has chosen to use a wireless charging protocol for their watches which is different to Qi and Apple Watch wireless protocols. This means you need to use a wireless charger that is specific with Galaxy Watches. In regards to your other issues, please check out our help centre as we have articles that may reolve your query: https://support.chargeasap.com/hc/en-us/sections/360003315578-Flash If you require further assistance, please reach out to us and a member of our team will be able to assist you further: https://support.chargeasap.com/hc/en-us/requests/new

Response from ChargeasapOct 6, 2020

Hi Mark, thank you for your feedback and we're sorry to hear your experience hasn't been what you expected. Unfortunately we don't have enough information to bring up your order on our end so we can take a look into what has happened to assist you. We ask that you reach out to us again so a member of our team can take another look at the issue you are experiencing in order to assist you further and provide a resolution as we stand by our products. You can reach out to us here: https://support.chargeasap.com/hc/en-us/requests/new