Fast, safe and best magnetic charging cables for your Apple and Android (USB-C) mobile devices from the original creators of the magnetic cable. Alongside our first graphene powerbank with the most powerful battery in the world. Charging redefined. Shipping worldwide.
Chargeasap (chargeasap.com) has 217 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
chargeasap.com
Website
chargeasap.com
Category
Computers & Phones
Location
Los Angeles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Overall would not purchase another item from chargeasap. I was unlucky that my unit was delayed by Covid, but received with reasonable updates during that period.
My issue is the 200W Omega USB-C GaN Charger failed at roughly 4 years of usage which is disappointing given that our Anker or apple oem charges still work 7 years on. This is my reason for the low review. Failing units at 4 years is unacceptable and this is echoed in other reviews above. I don’t travel a lot (5 international trips per year) and the primary use of the charger was home use for charging iPads and laptops for home use.
Response from ChargeasapSep 26, 2026
Hi Gediminas, thank you for writing this out so clearly, and for backing us all the way back in the Kickstarter days. That genuinely means something to us. It shouldn't have ended this way for you, and I wish you'd emailed us. We'd have wanted to help, and I'd still like to. Please send me a note at https://www.chargeasap.com/support with your order details and let me see what I can do for you.
PG
PG
Customer support is bad.
Customer support is non existent.
Supported them on indiegogo and my Omega200W was meant to come with travel adapters. They sent out an email that I can get charger sooner and pay extra $9 for shipping of adapters to come at later date. I opted for that and glad I did, as after multiple emails for the past 14 months still no sign of adapters.
Edit:
After writing this review I was finally sent the adapters. Make a conclusion yourself. Also those adapters are of not the same kind of white as the charger, more like antique white/yellowish.
Response from ChargeasapDec 11, 2023
Hi! We apologize for the delay in the shipping of your travel adapters.
We sincerely appreciate you taking the time to share your feedback with us, espceially on the appearance of the travel adapters. Your insights are invaluable, and we want you to know that your comments have been noted for the improvement of our products.
MI
Mikhail
Scam for 300 usd
I bought a flash pro plus for 300 usd and it was not what I expected.
1. the pad for apple watch has no hollow as it was shown on the images, so watch is just laying inclined on the powerbank
2. because of camera, iphone 14 pro is also laying inclined on the powerbank and is charging with less wattage that it could get
3. it barely charges iphone 14 pro 2 times, i doubt it has 25000 mah
And about shipping – at first they agreed to ship to Tbilisi, Georgia, but after few weeks they wrote me and said it’s impossible for them, so i had to organize shipping myself. It took two months to get it.
I posted the same review on their website and they never published it. All that for 300 usd
Response from ChargeasapApr 23, 2023
Hi Mikhail, we appreciate your feedback and we apologize for the experience.
For the Apple watch concave design, we wish to advise that the rubber ring was removed to make it more aesthetically pleasing based on earlier feedback we had received before completing the production of Flash Pro. We also improved the magnetic strength of the Apple Watch charging pad so the rubber ring was no longer required.
As for the iPhone 14, we apologize if the design of Flash Pro could not ensure good charging contact when the iPhone 14 is placed vertically on the wireless charging pad. Iphone 14 is a device released after Flash Pro has finished production, so our ability to ensure user experience will have no issues have been limited by innovations and newer devices. As an alternative, placing your phone horizontally should address the contact issue.
Considering conversion loss and efficiency rate, Flash Pro should be able to charge your device up to 5 times. Capacity is affected be several factors, such as cable's length and power delivery it supports, device's activity while charging and active applications, battery health of the device, wired charging vs wireless charging, etc. Should you want your powerbank's capacity to be consulted, you may send us a message on chargeasap.com/support.
As for the shipping method, shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping.
We hope we've clarified the issues you reported in this comment. We appreciate your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
JC
Justin C.
Terrible customer service - Caveat emptor
I recently purchased the Flash Pro and a 100w GaN charger from Chargeasap. The Flash Pro is an extremely good product I won't lie. I've had a few small issues, such as the passthrough power not working properly and the wireless charger not charging my Samsung devices, but overall the battery charges incredibly quick and does a great job keeping my Surface Pro 8 and Galaxy Z fold 3 charged. (Which is the main reason why I bought it)
However, their customer service is terrible. A month ago I raised a support case because they didn't send me the correct adapter for my GaN charger. It took them a week to reply and I'm still waiting for the adapter.
I also raised a support case about the passthrough charging issues raised above. It's been a week and I've had no reply. Even though I like the product. I can't recommend anyone purchase a $400AUD power bank knowing that if you have issues the customer response will be very poor and might take months to resolve.
Caveat emptor
Response from ChargeasapApr 23, 2023
Hi Justin, we understand your frustration on the delays and we sincerely apologize for the experience.
We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
SH
Stefan H.
Have bought many items from this…
Have bought many items from this company previously, and was very happy. Recently wanted to buy a 2 meter magnetic Infinity cable as mine had bite the dust. Saw that their 2 meter Infinity cable was sold out. Contacted Chargeasap and was told that they no longer produce that length cable. I need the longer cable as power outlets and furniture space do not allow me to rearrange the work layout. Nearly all companies that produce cables do so in different sizes, and 1.2 meters is quite small. Find it hard to believe that such an innovative company would make such a decision. Anybody else agree?
Response from ChargeasapApr 23, 2023
Hi Stefan! It was our pleasure to provide you with a product that met your needs.
We appreciate you letting us know of your feedback on the discontinuation of our 2m Infinity Cable. This will be forwarded to the team in-charge for consideration.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
TK
Theodore K.
Chargeasap Flash power Bank discharges…
Chargeasap Flash power Bank discharges really quickly and is unable to charge fully even a smartphone. Customer service is really difficult to contact and I haven’t heard back from them despite sending them 2 emails the last 2 months
RH
Raheem H.
Short lifespan, no customer service
Infinity cable stopped charging after 6 months and no wear or tear. No response from customer service.
EL
Ezriel L.
Disappointed
Does not charge my Galaxy Active 2 watch. Seems like a magnetic issue, like there are both positives repelling each other when I place my watch in the middle. Charged the powerbank to 100. Began charging my 50% 13" macbook pro 2019 out of the 60W and charged my laptop up to 100% with 10 left in the powerbank. This item is advertised as though it was meant to have more juice than I am experiencing. Also, doesn't charge my Note 9 wirelessly either.
Response from ChargeasapNov 9, 2020
Hi Ezriel, thank you for purchasing a Chargeasap product and we are sorry to hear your experience hasn't been what you expected. We would like to advise that the Flash wireless charger is not compatible with Galaxy Active watches as Samsung has chosen to use a wireless charging protocol for their watches which is different to Qi and Apple Watch wireless protocols. This means you need to use a wireless charger that is specific with Galaxy Watches.
In regards to your other issues, please check out our help centre as we have articles that may reolve your query: https://support.chargeasap.com/hc/en-us/sections/360003315578-Flash
If you require further assistance, please reach out to us and a member of our team will be able to assist you further:
https://support.chargeasap.com/hc/en-us/requests/new
