ChargeasapReviews of chargeasap.com

I purchased two Flash Pro Ultra's and one of those is dead within a day, just lying around. Contacted their support, and get 'our technical staff is reviewing your issue'-emails back. After a month, still no RMA nor replacement, nor money back.

ChargeASAP changed the shipping price from the original listing on my reward level. They did resolve the issue but their excuses and reasoning defied logic. They still have not shipped my product either. I have been happy with the idea of each of their products I have had problems with more than 1.

Ive used chargeasap SOLEY since they launched their flagship powerbank in 2020. I now have 3 powerbanks and 2 zeus gang plugs. Ive dealt with customer care many times. Im writing this review because I can no longer speak highly of them. Ive accepted semi harsh customer support over the time but the reality is 3 of the 5 devices are broken in one way or another all after 18 months of purchase. Customer care are point blank about their 1 year policy. fair enough. but after spending well of a grand with them and never getting any compassion or support for repeated products (one issue was even a known issue and still nothing) I'm tired of them. I have no idea if there's other options, I went looking just now and then trust pilot came up and so I figured I would write a review. if they products didn't break they would be amazing. As a nomad for 5 years, I cant afford to travel with tech that doesn't do the job. All I needed from support was someone to listen. if they'd have offered me something for my 4 years of loyalty id have likely been a ravign fan for years.

Low quality product. If you're lucky, the product will be faulty in less than a year and you can replace it under warranty. If you're unlucky, it will only last a bit after warranty. I had their omega 100w charger and that failed in less than a year. The offered me the option to swap to the zeus and pay an upgrade which I stupidly did. The zeus lasted a bit over 1 year and have 2 faulty port and the oled screen no longer show the charging watt. The company doesn't stand by their product and support will only offer you some discount to buy a new product. Fool me once, shame on you. Fool me twice, shame on me. I'm not that stupid to spend more $$ with this company. Stay away from this company! Edit: chargeasap finally agree to replace my failed Zeus as a once off good will gesture, which I appreciate. Because of this, I have updated this review from 1 star to 3.

Great Hardware... Terrible customer support. I've used Chargeasap for 3+ years. Never had this much trouble before. Received a wrong type of cable on an order placed Nov. 30, 2023 and simply wanted to get the correct cable. Wrote the WRONGFULLY named "Customer Happiness Team" 7x and always receive an immediate an acknowledgment via email. Then in a few days, with absolutely no contact, receive a case closed email One time, I received a contact name and phone number .. When I dialed the number it was no longer in service. I own many of their products (chargers, cables and ends) and I have enjoyed their products.. BUT I will have to look for other options as their "Happiness Center" does NOT make me or anyone happy and it is definitely NOT worth the hassle. It's really sad, because 3 years ago they actually had a decent customer support.